F&B Captain - Premium Bar & Lounge (Pre-opening)

• Follow Forbes sequence of service

• Deliver luxury service experiences for à la carte, afternoon tea, and buffet operations.

• Assigned daily side duties to TMs and monitor as part of responsibilities

• Ensure table setup, side duties, buffet setup and operating equipment are ready before service.

• Supporting Assistant Managers and Restaurant Manager in training Service Attendants on Sequence of service, guest handling and service standards.

• Communicate guest preferences to Hosts, Service Attendants and feedback to Managers and fulfilled guest expectations.

• Handle routine guest enquiries and service recovery situations, seeking guidance and escalating operational challenges to the Manager on Duty when appropriate to maintain service excellence.

• Support Assistant Managers and Restaurant Managers in achieving outlet service and operational goals.

• Able to work in different duties when needed and support Premium 55 F&B restaurant.

• Proactively seek guidance and escalate operational challenges when necessary to ensure seamless operations and exceptional guest service.

Education & Certification

• Diploma/Degree in hospitality.

Experience

• Minimum 1-2 years at supervisory level

• Prior Forbes-rated luxury hospitality and/or Executive Club Lounge experience is preferred.

Other Prerequisites

• Candidates with prior Food Safety certification and formal leadership training are preferred.

• Willing to work various shifts, including mornings and afternoons, as well as on public holidays

• Possess a well-groomed, professional appearance

• Positive attitude and willing to learn and growth in hospitality industry within premium luxury service environment.

• Bilingual language skills are preferred.