Emp Life Cycle Sr Associate

JOB TITLE
Employee Life Cycle Sr Associate | MAF Global Solutions | GS -People & Organisation

ROLE SUMMARY
As an ELC Senior Associate, I manage the employee lifecycle from hire to retire, including onboarding, promotions, transfers, employee documentation, and offboarding. Serve as the first point of contact for HR-related queries, providing support through phone, email, chat, and ticketing systems. Collaborating with internal and external stakeholders to ensure efficient HR service delivery and support employees and managers in using SuccessFactors self-service functionalities.

ROLE PROFILE

• Deliver customer focus support and customer oriented Advisory service to the business across the while organization and achieve the defined KPIs
• Provide the accurate answer to employee’s queries, seek support from third party or escalate if necessary.
• Understand customer needs and adjust the support according to the customer needs, and proactively work to solve the route cause for the queries.
• Handle SuccessFactors business transactions for the assigned account
• Monitors and approves all data changes made through the self service portal.
• Ensure SuccessFactors Data Accuracy for the assigned account and tasks
• SuccessFactors and the ticketing tool Time maintenance for the assigned tasks
• Payroll checks and payroll data input

REQUIREMENTS

• 1-2 years’ experience in a HR services environment.
• Knowledge of Labor Laws
• Excellent MS Office skills (MS Excel, MS PowerPoint)
• Ability to work under pressure and tough deadlines
• Strong Time Management skills
• SuccessFactors knowledge

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.