About this role
Job DetailsJob Location: Belfast, ME 04915Salary Range: $20.00 - $22.00 HourlyAre you someone who loves creating meaningful connections and making a real impact in people’s lives? We’re excited to be opening our brand-new Belfast Branch and are looking for enthusiastic, service-driven individuals to join our team as a Member Experience Specialist Float. This role is more than just helping members with transactions, it’s about delivering a warm welcome, offering knowledgeable guidance, and ensuring every person who walks through our doors feels valued, supported, and heard.
As a Member Experience Specialist Float based out of our new Belfast Branch, you will play an important role in creating exceptional member experiences from day one. You will be responsible for greeting and engaging members primarily in person and, when needed, through online channels or by phone to understand their needs and deliver outstanding service. You will quickly identify the purpose of each visit or inquiry, complete requested transactions with accuracy and care, and seamlessly connect members with the appropriate team member for specialized support.
In addition to supporting our Belfast Branch, this float position will provide coverage and assistance at other branch locations as needed. As a member of the team at our newest location, you will help establish a welcoming, member-focused environment that reflects our commitment to exceptional service while building relationships across the communities we serve.
QualificationsThe successful applicant will be a highly motivated, team oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment. You should have a minimum of one year related experience (e.g., customer service, accuracy in cash handling, etc.). Also required are strong interpersonal skills, professional appearance, solid work ethic, reliable attendance and an ability to be detail oriented. A high school diploma or GED is required.
The pay range for this position is $20/hr-222/hr based on experience.
This a Monday-Friday position.
Benefits of Employment with Maine State Credit Union:
In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.
We are also proud of the benefits we offer
Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
HSA – generous employer contribution
Employer funded HRA
Employer-subsidized Dental and Vision Insurance
100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
Accident Insurance
Competitive wages, and annual evaluations with compensation adjustments
Generous 401(k) employer match, plus annual discretionary contribution
Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holiday
Education reimbursement - up to $5,000 annually for undergraduate
Opportunities to volunteer in our local communities
100% Employer Paid EAP which includes 6 free mental health sessions
Wellness Reimbursement of up to $150
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