Product Manager - After Sales and Service Process Digitization
About this role
Responsibilities & Key Deliverables
- Enabling achievement of business objectives through effective management of the After Sales and Service Digitization platform.
- End-to-end product ownership of the After Sales and Service DMS function within auto sector.
- Defining the vision for the platform and building the operational roadmap to achieve the vision.
- Managing product backlog & requirements.
- Understanding & representing dealer needs while demonstrating subject matter expertise in dealer After Sales operations.
- Driving operational excellence for the platform while ensuring highest quality standards.
- Driving adoption & effective usage of the platform amongst various user groups.
- Ensuring adherence to regulatory & compliance requirements.
- Responsible for functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams
- Driving sprint planning & requirement grooming with the development team
- Supporting development team with technical documentation
- Involvement in testing & validating acceptance criteria and signing off for deployment
- Building & implementing go to market strategy for new processes / platforms
- Supporting user trainings & workshops in event of major changes
- Measuring user satisfaction and soliciting feedback for product improvement
- Working on advanced analytics and AI-driven use cases
- Functional areas covered: After Sales and Service Processes Digitization
Experience
- 6-7 years of experience in product management across After Sales and Service domain in automotive industry.
Industry Preferred
Qualifications
General Requirements
- Informed on industry trends, emerging technologies, and competitor strategies in After Sales.
- Exposure to and knowledge of dealer After Sales and Service operations in the auto business
- Strong communication and analytics skills
- Excellent stakeholder management & collaboration skills
- Ability to work in a complex & dynamic environment
Our commitment to Diversity, Equity, and Inclusion
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.
Company at a glance
A USD 19.4 billion multinational group based in Mumbai, India, Mahindra provides employment opportunities to over 256,000 people across 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership. In addition, Mahindra enjoys a strong presence in the agribusiness, aerospace, components, consulting services, defence, energy, industrial equipment, logistics, real estate, retail, steel, commercial vehicles and two wheeler industries. The Automotive and Farm Equipment Business is the largest contributor of the Mahindra Group’s revenue. With 30,000+ full time employees spread across 20 locations, Mahindra has a strong presence in India. Further it propels an entire manufacturing ecosystem of 1,200 suppliers and 3,500 dealers, thereby creating direct and indirect employment for over 200,000 individuals.
Our Farm Equipment business is the number 1 tractor company in the world by volume. In addition to our focus on maintaining a leading position in the core tractor mechanization business, we strive to deliver on our aspiration of “Farm Tech Prosperity” thus enabling our customers and our communities to RISE.
Our Automotive business is a full-range mobility player with a presence in almost every segment of the automobile industry. Our product portfolio ranges from world class SUVs, premium luxury UVs, sedans, pick-ups, light, medium and heavy commercial vehicles to three-wheelers. All these cater to a diverse customer base spanning across rural and semi-urban customers. Leveraging our growing dominance, domestic & international market penetration and recent strategic acquisitions, we aim to provide world class exeperience to our customers and team members.
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