Manager - Social Security Cell
About this role
Responsibilities & Key Deliverables
1. Ownership and Guidance:
- Overall ownership of the EPS processes for officers across AFS.
- Provide managerial guidance and support to the team for smooth functioning of the Social Security Cell.
2. Process Strengthening:
- Develop and implement suitable process measures to strengthen the EPS claim process.
3. Stakeholder Coordination:
- Coordinate and collaborate with stakeholders, including external agencies (Employees, Ex-Employees, PF Trust, HR/ER, Consultants, etc.).
- Liaise with government authorities (EPFO/RPFC) to resolve grievances and settle EPS claims.
4. Database Management and Documentation:
- Manage database and ensure query resolution.
- Maintain required documentation.
5. Employee Guidance:
- Guide employees on various issues related to EPS benefits.
- Assist in developing an appropriate Plan of Action to avail EPS benefits.
6. Legislative Knowledge:
- Possess thorough knowledge of the EPF Act – 1952, EPFO portal functionality, amendments, and POHW regulations.
7. Proactive Issue Identification:
- Implement proactive measures to identify issues early and develop resolution plans for upcoming retirees, including complex cases like Employer Closed and IW cases.
8. Escalation Management:
- Support in resolving escalations, notices, inspections, and queries.
- Respond to urgent requirements from EPFO, if any.
9. Resource Optimization:
- Effectively utilize internal resources and consultants to address routine and critical cases.
10. Technical Proficiency:
- Proficient in MS Excel, MS Word, SAP, PowerPoint, etc.
- Strong communication skills.
Industry Preferred
Automobile, Consultancy, Human Resources, Legal
Qualifications
Master of Labour Studies; MBA in Human Resources / Industrial Relation
General Requirements
10 to 15 years of work experience in Employee Relations, handling PF & EPS related work.
- Ability to work collaboratively across departments.
- Strong attention to detail and organizational skills.
- Proficiency in MS Office and familiarity with EPFO-related portals.
Company at a glance
A USD 19.4 billion multinational group based in Mumbai, India, Mahindra provides employment opportunities to over 256,000 people across 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership. In addition, Mahindra enjoys a strong presence in the agribusiness, aerospace, components, consulting services, defence, energy, industrial equipment, logistics, real estate, retail, steel, commercial vehicles and two wheeler industries. The Automotive and Farm Equipment Business is the largest contributor of the Mahindra Group’s revenue. With 30,000+ full time employees spread across 20 locations, Mahindra has a strong presence in India. Further it propels an entire manufacturing ecosystem of 1,200 suppliers and 3,500 dealers, thereby creating direct and indirect employment for over 200,000 individuals.
Our Farm Equipment business is the number 1 tractor company in the world by volume. In addition to our focus on maintaining a leading position in the core tractor mechanization business, we strive to deliver on our aspiration of “Farm Tech Prosperity” thus enabling our customers and our communities to RISE.
Our Automotive business is a full-range mobility player with a presence in almost every segment of the automobile industry. Our product portfolio ranges from world class SUVs, premium luxury UVs, sedans, pick-ups, light, medium and heavy commercial vehicles to three-wheelers. All these cater to a diverse customer base spanning across rural and semi-urban customers. Leveraging our growing dominance, domestic & international market penetration and recent strategic acquisitions, we aim to provide world class exeperience to our customers and team members.
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