Dy. Manager EV
About this role
Responsibilities & Key Deliverables
| Service level adherence: Completion of survey, installation and customer complaint with defined SLA. |
| Network & Process Development |
| Network Setup: Establish and operationalize the EV service network across assigned regions. |
| Dealer Enablement: Strengthen service systems, processes, and inventory management (chargers, spares) at Dealerships. |
| App Utilization: Drive effective utilization of the DMS (Dealer Management System) and Service apps. |
| Technical Support & Troubleshooting |
| Issue Resolution: Resolve product concerns and field issues quickly through both remote support (phone/social media) and on-site physical intervention. |
| Root Cause Analysis: Analyze field failures, troubleshoot issues, and coordinate with the Charger OEM and Central team for rapid resolution. |
| Bulletins & Training: Manage technical literature, distribute Technical Service Bulletins, and develop customized training for the field team. |
| Customer, Dealer, & Stakeholder Management |
| Stakeholder Coordination: Liaise seamlessly with Sales & Service teams at Auto Dealership and organization’s Dealerships, and AO/RO/ZO levels. |
| B2B / B2C Consultation: Act as a consultant and immediate solution provider, building strong relationships with customers, dealers, and the internal service team. |
| External Approvals: Interact with RWAs (Resident Welfare Associations) and DISCOMs regarding power approvals and installation safety. |
| Warranty & Operations |
| Warranty Administration: Administer and monitor warranty policies and data. Identify trends to control and reduce overall warranty costs. |
| DMS Monitoring: Oversee DMS service calls, track service level agreements (SLAs), and coordinate with field teams on site surveys, installation, and commissioning. |
| Benchmarking: Understand market competition and benchmark best practices in charger installation, service, and O&M processes. |
Experience
4 to 6 years with at least 2 years in EV charging management
Industry Preferred
WV Charging
Qualifications
Bachelor degree or Diploma in electrical or electronics
General Requirements
Ready to do extensive doemstic travel
Our commitment to Diversity, Equity, and Inclusion
Yes
Company at a glance
A USD 19.4 billion multinational group based in Mumbai, India, Mahindra provides employment opportunities to over 256,000 people across 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership. In addition, Mahindra enjoys a strong presence in the agribusiness, aerospace, components, consulting services, defence, energy, industrial equipment, logistics, real estate, retail, steel, commercial vehicles and two wheeler industries. The Automotive and Farm Equipment Business is the largest contributor of the Mahindra Group’s revenue. With 30,000+ full time employees spread across 20 locations, Mahindra has a strong presence in India. Further it propels an entire manufacturing ecosystem of 1,200 suppliers and 3,500 dealers, thereby creating direct and indirect employment for over 200,000 individuals.
Our Farm Equipment business is the number 1 tractor company in the world by volume. In addition to our focus on maintaining a leading position in the core tractor mechanization business, we strive to deliver on our aspiration of “Farm Tech Prosperity” thus enabling our customers and our communities to RISE.
Our Automotive business is a full-range mobility player with a presence in almost every segment of the automobile industry. Our product portfolio ranges from world class SUVs, premium luxury UVs, sedans, pick-ups, light, medium and heavy commercial vehicles to three-wheelers. All these cater to a diverse customer base spanning across rural and semi-urban customers. Leveraging our growing dominance, domestic & international market penetration and recent strategic acquisitions, we aim to provide world class exeperience to our customers and team members.
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