About this role
About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a Client Advisor, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”
What Will Be Challenging
Please read this carefully - it’s here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
- If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
Responsibilities:
Deliver against revenue targets and all key performance metrics.
Well-versed about the brands and sharing the knowledge with valued clients.
Providing excellent service to clients in line with the brand's rules.
Initiating connections and building relationships with both existing and new clients.
Managing and preserving clients information and preferences.
Continuously boosting sales to meet monthly targets.
Monitor sales flow, stock, and shipment.
Stand by for inquiries and ensure effective follow-ups to drive conversion.
Requirement & Qualifications:
Target oriented, high integrity and trustworthy
Effective in persuasive communication
Energetic and outgoing interpersonal
Good notion in verbal and written English and Bahasa Indonesia
Passionate about delivering exceptional customer service
Self-motivated with a proactive approach to follow up
Having experience in luxury brand is a plus.
Time management skill
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