K9 Resorts Supervisor
About this role
LPHI | K9 Resorts
At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a strong Supervisor to help lead our team and operations to the next level.
What You’ll Do
As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.
Leadership & Operations:
Serve as a key holder and Manager on Duty (MOD) when needed
Lead, coach, and support front-of-house and back-of-house teams
Ensure team accountability, performance, and adherence to company standards
Assist with scheduling, staffing, and daily operational execution
Maintain a clean, safe, and organized facility aligned with brand standards
Customer Experience & Sales:
Deliver and model 5-Star customer service at every interaction
Drive sales by converting inquiries, tours, and walk-ins into enrollments
Promote services and packages tailored to each pet parent’s needs
Lead by example in communication, hospitality, and professionalism
Represent the brand at community and marketing events
Pet Care & Team Support:
Oversee feeding, medication, and daycare operations
Monitor pet health, safety, and behavior, escalating concerns as needed
Support team members in all areas of the resort—jumping in wherever needed
Ensure proper execution of daily checklists and operational procedures
Prior supervisory or management experience required
Background in pet care, daycare, boarding, or similar environment preferred
Strong leadership, coaching, and communication skills
Sales-oriented mindset with a proactive, “lead from the front” approach
Ability to multitask and thrive in a fast-paced environment
High emotional intelligence and professionalism
Valid driver’s license
Weekend, holiday, and flexible availability required
We invest in our leaders so they can invest in their teams:
401(k)
Health, dental, and vision benefits
Flexible scheduling
Training & leadership development programs
Employee discounts and perks
Why K9 Resorts?
This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.
Apply today and step into leadership in luxury pet care!
Company at a glance
Luxury Pet Hotel Investments, LLC is K9 Resorts' largest franchise group and has raised $39M to open a total of 43 locations across the U.S.: eight in Chicago, 11 in Los Angeles, 11 across Virginia/DC and 13 in Southeast Florida.
New Jersey-based K9 Resorts is leading the pack among luxury pet care franchises in the U.S. with more than 170 resorts across 28 states currently operating or in various stages of development. With pet boarding expected to become a $35.8 billion industry by 2031, K9 is poised to further dominate the sector with its proven franchise opportunity.
LPHI's first L.A. location, just minutes from Los Angeles International Airport, offers pet parents an ideal solution for boarding their pets during travel. This marks the first K9 Resorts near a major airport, a key step in the company's strategy to expand into convenient, high-traffic locations.
Top Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Flexible scheduling
- Training and leadership development programs
- Employee discounts
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