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Luxury Pet Hotel Investments, LLC

Customer Service Representative

Penfield, NY · On-site$17 – $18
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About this role

Role: Pet Resort Guest Service Representative

Job Summary:
As a Pet Resort Guest Service Representative at K9 Resorts of Penfield, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Pet Resort Guest Service Representative Responsibilities:
  • Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
  • Greet all customers entering the building.
  • Perform check-in/check-out and reservation procedures in the POS system.
  • Take custody of pets and ensure they are properly placed in the building.
  • Answer telephone inquiries.
  • Provide tours of the facility to potential customers when necessary.
  • Feed and medicate all dogs.
  • Provide personal playtimes for dogs when requested.
  • Perform body checks to identify pre-existing conditions and/or injuries.
  • Perform tasks as requested by management, including:
    • Sanitation of the lobby, boarding, and daycare accommodations.
    • Monitoring daycare.
    • Bathing dogs.
Pet Resort Guest Service Representative Qualifications:
  • Ability to lift at least 20 lbs.
  • High school diploma or equivalent required.
  • Some weekend and holiday hours are required.
  • Salesmanship personality and comfort.
  • Outgoing, positive, and enthusiastic personality.
Company Overview:
K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.
 
We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.
 
Apply now! We look forward to meeting you!
 

Company at a glance

Luxury Pet Hotel Investments, LLC is K9 Resorts' largest franchise group and has raised $39M to open a total of 43 locations across the U.S.: eight in Chicago, 11 in Los Angeles, 11 across Virginia/DC and 13 in Southeast Florida.

New Jersey-based K9 Resorts is leading the pack among luxury pet care franchises in the U.S. with more than 170 resorts across 28 states currently operating or in various stages of development. With pet boarding expected to become a $35.8 billion industry by 2031, K9 is poised to further dominate the sector with its proven franchise opportunity.

LPHI's first L.A. location, just minutes from Los Angeles International Airport, offers pet parents an ideal solution for boarding their pets during travel. This marks the first K9 Resorts near a major airport, a key step in the company's strategy to expand into convenient, high-traffic locations.

Founded2024
Team Size51-200 employees
WorkspaceOn-site
IndustryPet Services
Location
Penfield, New York, United States
Websitebit.ly/m/K9-Resorts-LA
LinkedInLinkedIn

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