Patient Concierge (Luxury Aesthetics | High-Performance Role)
About this role
Patient Concierge (Luxury Aesthetics | High-Performance Role)
Department: Clinic Support
Employment Type: Full Time
Location: Look Lab Med Spa: Paradise Valley [Arizona]
Description
✨ What You’ll Own
You will:
- Drive revenue through rebooking, memberships, and skincare recommendations
- Maximize provider schedules by ensuring patients are booked correctly and consistently
- Create a luxury, personalized experience from arrival to checkout
- Confidently guide patient decisions while maintaining warmth and professionalism
- Support clinic flow by anticipating needs, staying ahead, and keeping the day organized
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Follow up with patients and leads to maintain momentum and retention
Capture content (photos/videos) that aligns with our brand aesthetic - Operate with extreme attention to detail in scheduling, invoicing, and patient records
Top performers in this role:
- Naturally influence patient decisions with confidence
- Consistently rebook patients before they leave
- Identify opportunities to introduce memberships and products
- Stay calm, polished, and proactive in a fast-paced environment
- Take ownership without needing to be managed
- Elevate the energy and professionalism of the entire clinic
- Thrives in a fast-paced, high-expectation environment
- Loves both people AND performance
- Is highly organized and detail-oriented
- Has strong communication skills and presence
- Is coachable, but also a self-starter
- Wants to grow into leadership or management over time
- Someone looking for a slow-paced or purely administrative role
- Someone uncomfortable with sales or influencing decisions
- Someone who needs constant direction or oversight
🧠 Qualifications
- Experience in luxury hospitality, sales, or customer service preferred
- Strong organizational and multitasking ability
- Comfortable with technology, scheduling systems, and social media
- Professional presence and communication skills
💰 Compensation & Growth
- Competitive hourly pay + monthly performance bonuses
- Medical, Dental & Vision insurance
- 401(k) retirement plan
- Exclusive employee pricing on aesthetic services and medical-grade skincare
- Professional development and ongoing training
- Career growth opportunities within a growing company
- Supportive, fast-paced team culture
- Full-time or part-time available
- Must be available evenings and weekends
Company at a glance
Luxury med spa delivering natural, transformative results through expert injectables, advanced skin treatments, and a refined patient experience.
At Look Lab Med Spa, our mission is simple: Look Good, Feel Good, Do Good. We deliver natural, transformative results through the most advanced techniques, luxury service, and a patient-first approach.
Our expert injectors complete in-depth, hands-on training in Beverly Hills, California, mastering the latest and most effective treatments in aesthetics. This commitment to skill and artistry ensures that every Look Lab location offers a refined experience and results that enhance each patient’s unique features — helping them look effortlessly refreshed and feel their most confident, elevated self.
With multiple high-performing locations across the U.S. and additional clinics in development, Look Lab blends operational excellence with a luxury brand experience. Our approach draws patients who value exceptional outcomes and personalized care, fosters long-term loyalty, and positions us at the forefront of the luxury aesthetics industry.
Core Services
- Advanced Neurotoxin Treatments (Botox, Dysport, Xeomin)
- Dermal Fillers & Facial Balancing
- Microneedling & Skin Rejuvenation
- PRF & SkinVive Treatments
- Advanced Treatment-Driven Facials & Hydrafacial — combining clinical results with a luxurious spa experience for optimal skin health and radiance
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Employee pricing on aesthetic services
- Employee pricing on medical-grade skincare
- Professional development
- Ongoing training
- Performance bonuses
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