About this role
About Us
Longbridge offers an AI-Powered online brokerage platform for global investors, leveraging technology and a robust trading infrastructure to facilitate access to markets. Longbridge Securities was founded in March 2019 and is headquartered in Singapore. The company holds 22 financial licenses and qualifications across the United States, Hong Kong, Singapore and other regions, having secured over USD150 million in strategic investments from major financial and investment institutions. Its subsidiary, Long Bridge Securities Pte. Ltd. is licensed and regulated by the Monetary Authority of Singapore (MAS) under Capital Markets Services Licence (Licence No. CMS101211), and operates as an Exempt Financial Adviser.
Responsibilities
Requirements
Longbridge offers an AI-Powered online brokerage platform for global investors, leveraging technology and a robust trading infrastructure to facilitate access to markets. Longbridge Securities was founded in March 2019 and is headquartered in Singapore. The company holds 22 financial licenses and qualifications across the United States, Hong Kong, Singapore and other regions, having secured over USD150 million in strategic investments from major financial and investment institutions. Its subsidiary, Long Bridge Securities Pte. Ltd. is licensed and regulated by the Monetary Authority of Singapore (MAS) under Capital Markets Services Licence (Licence No. CMS101211), and operates as an Exempt Financial Adviser.
Responsibilities
- Handle post-implementation broker and Wealth Management support, as well as daily system operation tasks, ensuring stable and efficient performance of trading systems
- Provide operational guidance and functional explanations to brokers, including trading workflows, settlement procedures, and system functionalities
- Independently identify, categorize, and assess issues; determine responsible modules and coordinate with Product, IT, and PM teams to ensure timely resolution
- Monitor system processes, detect anomalies, and coordinate internal teams for effective issue resolution
- Support troubleshooting of system-related and business-related issues covering Hong Kong and U.S. equities, account opening, funding, corporate actions, IPO and app usage
- Assist in incident handling, including root cause tracking, documentation and follow-up with stakeholders
- Collaborate with cross-functional teams (e.g. IT, Product) to enhance service efficiency and process improvements
- Utilize intelligent customer service tools and internal systems to enhance response efficiency and service quality
- Support audit, risk management and compliance requirements
- Assist in other ad-hoc duties as assigned
Requirements
- Bachelor's degree or above Finance, Business, Information Systems, or related disciplines
- Minimum 3 years' of experience in brokerage, wealth management or trading system operations
- Candidates with a background or strong understanding of the Wealth Management business is an advantage
- Strong communication and coordination skills with cross-functional teams
- Good analytical and problem-solving abilities, with attention to detail
- Good command in English and Chinese (desired) to collaborate with stakeholders in Greater China region
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