Sales Support Specialist
About this role
Key Responsibilities:
- Order Entry & Management
- Enter and process customer purchase orders accurately and in a timely manner.
- Ensure all order details are correct and comply with internal guidelines and customer requirements.
- Work closely with operations and logistics to monitor order status and shipping timelines.
- Account Management Support
- Serve as a point of contact for key accounts to assist with questions, issues, or updates related to orders.
- Track order progress, proactively notifying customers and sales leadership of any issues or changes.
- Communication of Changes or Delays
- Promptly communicate out-of-stock items, substitutions, shipping delays, or other fulfillment issues to customers and sales directors.
- Proactively request extensions on Purchase Orders as needed, maintaining a professional and solution-focused tone.
- Sales Team Collaboration
- Partner with National Sales Directors to support daily administrative needs and help drive sales initiatives.
- Prepare order summaries, status updates, and issue logs for regular sales check-ins or account meetings.
- Customer Service
- Follow up with customers on post-order inquiries, backorders, and order changes.
- Help ensure a positive customer experience through attentive, timely, and professional support.
- Develop a strong working knowledge base for the entire range of Ampersand Brands products.
- Process Improvement
- Identify and suggest improvements to processes that enhance order accuracy, reduce errors, or improve customer experience.
Qualifications:
- 2+ years in sales support, customer service, or order entry role (experience in wholesale, consumer goods, or similar industry is a plus).
- Strong working knowledge of order entry systems (e.g., NetSuite, Sage, MarketTime, Faire Marketplace, TrueCommerce, QuickBooks, or other ERP/CRM platforms).
- Excellent written and verbal communication skills.
- Highly organized with great attention to detail.
- Able to manage multiple priorities with professionalism and a sense of urgency.
- Collaborative team player who thrives in a fast-paced environment.
Preferred:
- Experience working with national accounts or supporting remote sales teams.
- Familiarity with wholesale order forms, purchase orders, and retail compliance standards.
- Knowledge of lead times, inventory management, and logistics tracking.
WHY US, WHY NOW
We’re two beloved brands with deep roots and ambitious plans. This role is central to shaping how we show up online, connect with customers, and build the future of thoughtful gifting. Come help us craft something truly sweet.
Location & Schedule
We offer a hybrid work environment, with on-site presence required four days per week.
Company at a glance
We believe candy is so much more than candy.
It has the power to say thank you, I love you, I celebrate you. It can even express what’s impossible to say… At its core, candy is a delicious treat. At its heart, candy Spreads Joy and Bits of Optimism
That joy starts with the process of creation. Our thoughtfully curated gifts and indulgences are unique, delicious, unmatched in quality, and sourced from around the globe. Walking into one of our stores or shopping online is inviting and exciting, filled with high-quality products and eye-popping choice designed to inspire our guests and offer endless possibilities.
When a client buys a box of truffles or fills a bag or curates a box, they transform into a Dreamer, a Creator, a Giver. We’re here to empower their process of creation so they can spread versions of joy in their own unique way. We also want our customers to embrace the freedom to indulge in a bit of self-care, as it’s important to remember to be a Giver to ourselves.
Our mission is to create experiences that wow our guests by offering bits of optimism along the way. Our candies and chocolates and treats come with positive affirmations, encouraging bits of bravery, strength, hope, kindness, and other powerful words we need to hear each day. Generosity is essential to who we are, and we’re committed to delivering generous gestures and good surprises to each and every one of our clients, one ooey gooey bit at a time.
We’re suckers for our clients, and we’ll bend over backwards, sideways and upside down to help make their day better than it was before. We want to help our guests say thanks, express their love, celebrate life, and create memories for the day, or for a lifetime.
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