Product & Vendor Operations Coordinator
About this role
About the Role
Ampersand Brands is seeking a highly organized and detail-oriented Product & Vendor Operations Coordinator to support the backbone of our product development and merchandising function.
This role is critical in ensuring our vendor relationships, product data, and internal systems are accurate, compliant, and operating efficiently. You will play a key role in bringing products to life—from vendor onboarding through item setup—while partnering cross-functionally with teams across the business.
What You’ll Do
Vendor Onboarding & Management
- Own end-to-end vendor onboarding, including documentation (MOU, W9, compliance forms, TrueCommerce setup, etc.)
- Track, follow up, and ensure timely completion of all required vendor submissions
- Maintain clean, organized, and up-to-date vendor records
Data & Systems Management
- Maintain accurate product and vendor data across systems (SAGE, CounterPoint, Shopify, Net Suites, spreadsheets, and internal trackers)
- Update SKU setup, pricing, and product attributes (dimensions, weights, etc.)
- Ensure data integrity and consistency across all platforms
Pricing & Cost Support
- Support maintenance of pricing documents and cost trackers
- Assist with cost updates, margin inputs, and system alignment
Help ensure all pricing data reflects current and accurate information
Cross-Functional & Operational Support
- Partner with Finance, QA/FSQA, Wholesale, and Store Operations & Experience teams to support documentation and setup needs
- Assist with item setup processes to ensure products are ready for ordering, launch, and sale
- Prepare and maintain internal trackers and reporting tools for product and vendor management
What Success Looks Like
- Vendors are onboarded quickly, completely, and without follow-up gaps
- Product and pricing data is consistently accurate and up to date
- Reduced delays caused by missing documentation or system errors
- Improved speed and efficiency in product setup and order readiness
What We’re Looking For
- Highly organized with strong attention to detail
- Comfortable managing multiple systems and large data sets
- Strong follow-through and ability to manage deadlines
- Effective communicator who can coordinate across multiple teams
- Experience with ERP/POS systems (SAGE, CounterPoint, Shopify, Net Suites, or similar) is a plus
- Background in merchandising, product development, operations, or supply chain preferred
Why Join Ampersand Brands
- Be part of a growing team supporting iconic brands like Hammond’s Candies and Lolli & Pops
- Work cross-functionally across retail, wholesale, and product development
- Gain exposure to the full product lifecycle—from concept to shelf
- Opportunity for growth into merchandising or product development roles over time
Company at a glance
We believe candy is so much more than candy.
It has the power to say thank you, I love you, I celebrate you. It can even express what’s impossible to say… At its core, candy is a delicious treat. At its heart, candy Spreads Joy and Bits of Optimism
That joy starts with the process of creation. Our thoughtfully curated gifts and indulgences are unique, delicious, unmatched in quality, and sourced from around the globe. Walking into one of our stores or shopping online is inviting and exciting, filled with high-quality products and eye-popping choice designed to inspire our guests and offer endless possibilities.
When a client buys a box of truffles or fills a bag or curates a box, they transform into a Dreamer, a Creator, a Giver. We’re here to empower their process of creation so they can spread versions of joy in their own unique way. We also want our customers to embrace the freedom to indulge in a bit of self-care, as it’s important to remember to be a Giver to ourselves.
Our mission is to create experiences that wow our guests by offering bits of optimism along the way. Our candies and chocolates and treats come with positive affirmations, encouraging bits of bravery, strength, hope, kindness, and other powerful words we need to hear each day. Generosity is essential to who we are, and we’re committed to delivering generous gestures and good surprises to each and every one of our clients, one ooey gooey bit at a time.
We’re suckers for our clients, and we’ll bend over backwards, sideways and upside down to help make their day better than it was before. We want to help our guests say thanks, express their love, celebrate life, and create memories for the day, or for a lifetime.
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