Service Engineer

Job DetailsJob Location: Houston - HOUSTON, TX 77043Position Type: Full TimeSalary Range: $68,000.00 - $90,000.00 SalaryJob Category: OperationsAbout Us:

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role

The role is responsible for providing product service support to Logisnext Americas’ dealer network. This position requires extensive communication and collaboration with dealers, customers, and suppliers. The individual will monitor product health by identifying, quantifying, investigating, and analyzing quality and reliability issues experienced in the field. They will coordinate cross-functionally with internal departments to drive problem resolution and effectively communicate solutions to the field. This position works closely with internal stakeholders to reduce warranty costs through proactive issue identification and continuous improvement.

What you will do

Provides technical support to dealer service and parts teams, as well as to internal departments across Logisnext Americas and other global Logisnext units. Performs in-depth problem analysis to diagnose and resolve product issues and delivers guidance and training to service and parts analysts.
Oversees product quality control to minimize warranty costs for the company while collaborating with internal departments to share critical information, drive issue resolution, and communicate effective solutions to the field, and initiates product improvement requests with the Engineering team.
Travels to dealer and customer sites to support dealers and field personnel in resolving technical issues, while also assisting with customer acceptance and satisfaction concerns to help promote ongoing product success and future sales.
Coordinates problem resolution with Engineering, Quality, and Parts Authorization. Coordinates field problem investigation and rework (Service Campaigns)
Creates technical publications that support the dealer network in diagnosing and resolving issues, helping maintain high product quality and minimize downtime.
Supplies technical support for New Product Introductions and performs on-site field follow-up testing. Collects and analyzes data on product performance, as well as feedback and acceptance from dealers, customers, and operators.

When & Where

Hybrid Work Schedule: in the office 3 days a week

QualificationsWhat you need to have

5-7 years of job-related experience
3+ years of lift truck industry experience & outstanding communication skills
Ability to travel to dealer locations & customer sites
Dealer contact experience
Interpretation of engineering drawings
Failure analysis experience
Microsoft Office experience
Statistical analysis skills

What would be nice to have

Bachelor's Degree: Engineering

Education may substitute for experience
Forklift field technician 5+ years
Master level certified in all paths

What we offer

Medical, dental, and vision benefits
Paid Vacation, Sick Time, and Paid Holidays

Profit Sharing Opportunities

Flexible Spending and HSA Accounts

401k with automatic company contribution and company match
Short-term and long-term disability insurance

Life, Dependent Life, and AD&D Insurance

Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)

Employee Assistance Program

Employee Discounts

On-site fitness center (Houston)
On-the-job training and development

The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

To be considered for this role, all applicants must submit a full and complete application through our careers page.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Veterans/Disabled

Agency Disclaimer

Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.