IT Solutions Technician Apprenticeship
About this role
IT Solutions Apprenticeship at North Walsham High School
Please note, this role is to start in September 2026, interviews will take place late August/Early September
We’re seeking an enthusiastic and motivated IT Solutions Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support, network management, and audio/visual services while working towards a recognised qualification.
Apprenticeship Overview:
- Salary: £8.00 an hour, Automatic pay increase after one year on programme for 19+ year olds
- Working Week: Monday- Thursday 8am - 4pm, Friday 8am - 3.30pm
- Hours: 37 hours per week
- Duration: 18 months
- Level 3 IT Solutions Apprenticeship standard qualification
- Online training supported by our dedicated tutor
- Location: Spenser Avenue, North Walsham, NR28 9HZ
- Website: https://www.nwhs.uk/
As an IT Solutions Apprentice, you will:
- Maintain reliable internet and network connectivity across the Trust
- Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
- Install and configure hardware/software on workstations and devices
- Set up and manage user accounts in Microsoft 365, MIS, and other systems
- Maintain and contribute to an IT knowledge base for future problem-solving
- Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
- Carry out routine maintenance, replace consumables, and complete minor repairs
- Keep accurate inventories and security mark equipment
- Monitor and maintain network security, ensuring safe and appropriate use
- Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
- Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
- Set up and operate AV equipment for assemblies, school events, and performances
- Film, edit, and produce video content for internal and external use
- Liaise with suppliers for AV equipment hire or purchase
- Provide technical support for IT-related projects across the Trust.
- Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
- Assist with examination material preparation and submission
Skills, qualities and Desirable knowledge:
- Passion for technology and problem-solving
- Strong communication and interpersonal skills
- Organised, adaptable, and able to prioritise tasks
- Able to work independently and as part of a team
- A calm, helpful, and customer-focused approach
- Microsoft 365, Microsoft Office, and basic networking
- Active Directory and Adobe Creative Cloud
- Hardware assembly, maintenance, or upgrades
- AV equipment setup and video editing
Please note, this role will involve working between 2 sites - North Walsham High School and Millfield Primary
Qualifications:
- GCSEs in English and Maths at grades 4–9 (A*–C) desirable
Skills and Personal Qualities:
- Patience, sensitivity, and a calm, caring nature
- Enthusiastic about supporting children's learning and development
- Flexible, adaptable, and a team player
- Strong verbal communication skills
- Good active listening and interpersonal skills
- Ability to follow instructions and use initiative
- Confident using basic IT systems or handheld devices
- Interest in education and understanding people’s behaviours and needs
What is the expected career progression after this apprenticeship?
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
#InspireLP
Company at a glance
The LMP Group strives to inspire ambition, learning and growth in people across the UK. With over 20 years of industry experience, we specialise in delivering solutions to schools, employers and individuals in order to grow and develop skills that help elevate the next generation.
LMP is committed to developing educational programmes and activities that encourage others to learn and grow as people. Creating a brighter future can start at any point with just one small goal, a little support and a lot of ambition.
LMP Education is a national apprenticeship training provider graded "Good" by Ofsted the 'Best Training Provider in the UK' at the Rate My Apprenticeship Awards 24/25.
LMP Education delivers apprenticeships, adult education and employability support programmes.
Inspire ATA specialises in creating apprenticeship opportunities for young people entering the workforce for the first time. We recruit and employ each and every apprentice on behalf of the “host” client, enabling us to offer additional support and a better experience for both apprentice and client. We arrange the most suitable and appropriate apprenticeship training from one of our partner training providers. Inspire ATA is the 'Best Apprenticeship Employer in the UK' at the Rate My Apprenticeship awards 24/25.
LMP Action is a Community Interest Company and serves as vehicle to make a positive impact on society through working with young people in broadening their horizons and inspiring their ambitions. Programmes include Residential Summer Camps, Summer Transition Camps, Alternative Education and Enrichment Programmes.
Top Benefits
- Recognised qualification
- Hands-on training
- Automatic pay increase
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