Business Administrator Apprenticeship

Business Admin Level 3 Apprenticeship – SIEGENIA

We are looking for an enthusiastic and hard-working individual to join our team at SIEGENIA. As a Business Admin Apprentice, you will gain many new skills to help you develop throughout the apprenticeship. If you are looking to start a career in admin apply now!

Key Details

Salary: £20,400 - £22400 per annual

Working hours: Monday to Thursday 8:30am – 17:00pm & Friday 8:30am – 14:00pm, 37 hours per week

Location:
Richardson Way, Cross Point, Coventry, CV2 2TA

Apprenticeship Details - 16 months expected duration to complete, working towards your Level 3 Administration Qualification. (All learning is delivered online/ remote).

Training Provider: LMP Education (rated 1st best UK training provider)

As an Administrator you will be responsible for delivering high-quality customer service and administrative support using SAP and Salesforce CRM system to process sales orders, manage customer and supplier records, handle purchase ordering, resolve enquiries and support cross‑functional teams. Key responsibilities

• Process customer sales orders, order changes and returns in SAP (order-to-cash activities).
• Create and manage purchase orders, purchase order changes and goods receipt coordination in SAP (procure-to-pay support).
• Process and manage consignment stock activities, liaising closely with Area Sales Managers and customer contacts to ensure accurate stock control, timely replenishment and a smooth end‑to‑end process.
• Manage the claim process from beginning to end ensuring data is recorded accurately in SAP and customers are fully kept up to date.
• Maintain and update customer and supplier master data, contact records and pricing information accurately in SAP and the CRM.
• Manage CRM activities: log and track customer and supplier interactions, cases, follow-up tasks and opportunity updates.
• Monitor order and purchase order status, shipment and delivery updates; liaise with logistics, warehouse and procurement to resolve exceptions.
• Raise purchase requisitions and convert to purchase orders in SAP where required; follow up on supplier confirmations and lead times accurately updating SAP accordingly.
• Respond promptly to customer and supplier enquiries by phone, email and Salesforce
• Prepare routine reports and KPIs from SAP and CRM
• Support month‑end activities related to order invoicing, credit notes, supplier invoice matching and reconciliations.
• Ensure compliance with company policies, procurement controls and data protection (UK GDPR).
• Contribute to process improvement initiatives and maintain accurate process documentation.
• Assist with administrative duties across the business as required.
• Any other duties as required by the Operations Manager commensurate with the post.

Desired skills and Personal Attributes:

• Experience of working as part of a team within an administrative role
• Experience using Microsoft Office applications (Word, Excel, Outlook)
• Experience in a customer-facing role
• GCSEs (or equivalent) in English and Maths (Grade 4/C or above)
• Basic IT skills and willingness to learn new systems
• Good written and verbal communication skills
• Ability to follow instructions and complete tasks accurately
• Awareness of the importance of confidentiality
• Friendly, approachable, and professional manner
• Reliable and punctual
• Willingness to learn and take on feedback
• Able to work independently and as part of a team
• Positive attitude and commitment to personal development
• Flexible and adaptable approach to work

Benefits:

• Pension, bonus scheme, 20 days holiday entitlement rising to 23 days after 5 years of service + Bank holidays + Christmas shutdown.
• Training and development.
• Free parking.
• Bike2Work Scheme.
• Salary Sacrifice EV Car Scheme.

About the Employer

We not only stand for systems that bring spaces to life and make our customers successful. We also stand up for values that shape and improve our daily dealings with and commitment to one another. In this way, in a lively corporate culture, every SIEGENIA employee can freely develop their strengths and contribute in a targeted manner. We benefit from this, but of course you do too!

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