Online Travel Support Agent
About this role
We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote team. In this role, you’ll assist clients with their travel questions, troubleshoot issues, and help manage reservations. You'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their entire journey.
If you have a passion for customer service, love working in a virtual environment, and enjoy all things travel, this is a great opportunity to turn your communication skills into a rewarding career.
Key Responsibilities:
Customer Support: Respond promptly to travel-related inquiries via email, phone, and chat, providing accurate and helpful information.
Reservation Assistance: Help clients with new bookings, itinerary changes, cancellations, and travel updates.
Problem Resolution: Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally.
Documentation: Maintain detailed records of client communications, booking changes, and resolutions provided.
Supplier Coordination: Communicate with travel suppliers to resolve client concerns, confirm details, and escalate issues when needed.
Knowledge Updates: Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions.
Upsell Opportunities: When appropriate, recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience.
Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships.
Qualifications:
-
Previous customer service or support experience is preferred.
-
Strong written and verbal communication skills.
-
Calm under pressure and solution-focused.
-
Comfortable using online tools, booking platforms, and CRM systems.
-
Self-motivated and able to manage time efficiently in a remote setting.
-
Passion for helping others and an interest in travel.
-
Bilingual is a plus, but not required.
Perks & Benefits:
-
100% remote — work from home or while traveling.
-
Flexible scheduling with part-time or full-time options.
-
Travel discounts and perks through industry partnerships.
-
Supportive team environment with training provided.
Company at a glance
Live the Dash Travel is a home-based travel agency based in Rhode Island. We assist clients in creating their most memorable vacations of a lifetime. We offer a wide range of travel services, including but not limited to flights, cruises, destination wedding venue bookings, and accommodation at all-inclusive resorts worldwide.
Being able to travel, even if it is only a few miles down the road to the local hotel with a pool, can be an amazing way to make memories and just get away. Regardless of where your dreams of traveling take you, I am here to help you get there Because You Can and deserve to enjoy life.
Top Benefits
- Remote Work
- Flexible Scheduling
- Travel Discounts
- Industry Partnerships
- Training
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?