Express Lube Advisor
About this role
Dealership:
L0352 Honda Cars of RockwallHonda Cars of Rockwall
Put your career in drive and apply today!
- Pay: Commission, based on performance
- Schedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.
- Reports to: Service Manager
- Workplace: Onsite - Rockwall, TX
Why Join Our Team?
Join Honda Cars of Rockwall and become part of Lithia & Driveway (NYSE: LAD), a Fortune 500® company (#123! - 2026) and one of North America's largest automotive retailers. As an Express Lube Advisor, you'll help deliver an exceptional customer experience while building a rewarding career with outstanding growth and development opportunities.
What You'll Do
- Greet customers promptly and create a positive first impression in the service drive.
- Provide exceptional customer service by understanding vehicle maintenance needs and recommending appropriate services.
- Schedule and coordinate express maintenance services, including oil changes, tire rotations, multipoint inspections, and other routine maintenance.
- Communicate service recommendations, timelines, and costs clearly and professionally.
- Maintain regular contact with customers throughout the service process and ensure a seamless experience from check-in to vehicle delivery.
- Partner with technicians and service team members to ensure quality repairs and timely service completion.
- Identify opportunities to enhance the customer experience and build long-term customer relationships.
- Accurately document customer concerns, service requests, and completed work in dealership systems.
- Follow all company, manufacturer, and safety procedures while maintaining a professional appearance and work area.
- Help drive service department success by promoting maintenance programs and ensuring customer satisfaction.
What You'll Bring
- You will have a valid driver's license with an acceptable driving record.
- You have previous experience in automotive service, express maintenance, retail automotive, or a customer-facing environment.
- You have knowledge of routine vehicle maintenance services, including oil changes, tire rotations, and multi-point inspections.
- You can accurately create and maintain repair orders, service recommendations, and customer records.
- You are comfortable using computers, tablets, and dealership management systems.
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
Company at a glance
Our story began humbly in 1946, with the opening of a Chrysler-Plymouth-Dodge store across from Lithia Springs Park in Ashland, Oregon. Fifty years later, in 1996, after opening a few additional stores and training a talented team of leaders, our CEO decided the best way to give new opportunities to this incredible team was to join the public stock exchange. That’s when our mission of “Growth Powered by People” took off.
Today, Lithia & Driveway is one of the nation’s fastest-growing automotive retailers and listed as 124 on the Fortune 500 (NYSE: LAD). We own more than 300 stores supporting over 50 automotive brands and provide job opportunities for more than 27,000 people.
As Lithia & Driveway continues to grow, our success is fueled by the collective efforts, skills, and contributions of our people. We stand by our core values of taking personal ownership, improving constantly, earning customers for life and having fun in the process.
Our high-performance culture keeps one focus in mind, making the customer experience better, as we aim to meet customers wherever, whenever, and however they desire.
We offer a variety of opportunities across our hundreds of stores in the US, UK, and Canada; our Driveway, GreenCars, Driveway Finance Corporation brands as well as our home office. With positions in Sales, Service, Corporate, and Finance, we believe you’ll roll into the perfect spot at Lithia & Driveway. Join us as we continue to innovate and exceed our potential and our customers’ expectations.
Lithia & Driveway is an equal opportunity employer that is committed to inclusion and diversity.
Top Benefits
- Medical plan
- Dental plan
- Vision plan
- Paid holidays
- Paid time off
- Short-term disability
- Long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Vehicle purchase discounts
- Wellness programs
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