Growth Ops Lead (New York)

Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours, not months. Teams use Listen to analyze conversations, surface themes, and make faster, smarter product decisions. Founded by serial entrepreneurs with a previous AI exit, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and multiple Sequoia-backed startups. Backed by Sequoia Capital, Conviction, AI Grant, and Pear VC. 40-person team, growing from $0 to $14M run-rate in under a year, with enterprise wins at Google, Microsoft, Nestlé, and P&G.About the RoleListen Labs is hiring a Growth Operations Lead to work directly with their Head of Growth and build the foundations of their growth engine. You will own the entire MarTech tooling stack, from HubSpot configuration and lead routing to lifecycle automation and multi-touch attribution. This is a zero-to-one role — you will set up core systems from scratch and scale them.This is not a narrow execution role. You will be the person who makes marketing workflows possible, ensures clean data flows across marketing and sales, and builds the operational foundation for a company defining a new category. HubSpot is a non-negotiable. Everything else builds from there.Key ResponsibilitiesOwn the marketing tech stack, evaluating, implementing, and optimizing martech tools to power automation, analytics, and experimentationSet up and configure HubSpot from zero, integrating with existing tools including Default (lead routing and scoring) and Loops (marketing automation)Ensure clean, accurate data flows across marketing and sales and implement multi-touch attribution models that accurately assess marketing performanceBuild and maintain automations, QA, and lead routing and scoring systems that power accurate and scalable campaigns across paid, email, events, and webLeverage AI tools like Clay and other automation platforms to accelerate prospecting, enrichment, and campaign orchestrationAlign with Growth, Sales, and Engineering on definitions, handoff processes, routing rules, and reportingCreate the core processes, workflows, and playbooks that define marketing operations as Listen scales30 to 90 Day RampDay 30: Deep understanding of current tech and tooling stack, HubSpot integration process underwayDay 60: HubSpot integration largely complete, marketing automation and lead routing and scoring workflows in placeDay 90: Lifecycle marketing automation fully dialed in, personalized, segmented, and fully rampedRequirementsMust-Have3 to 9 years of experience in B2B SaaS marketing operations, growth operations, or revenue operationsDeep HubSpot experience, non-negotiable, must have configured and managed HubSpot end-to-endSalesforce or equivalent CRM experience strongly preferredExperience with analytics tools such as GA4, Looker, or ModeHighly analytical and quantitative, fluent in spreadsheets, BI tools, and attribution modelingSystems thinker who builds processes that scale and reduce manual work across the GTM teamPrior experience at a B2B startup, this role does not exist in B2CNice-to-HaveExperience with AI-native tools such as Clay, HeyReach, or equivalentFamiliarity with Default or LoopsBackground at a high-growth Sequoia-backed or equivalent startupExperience building marketing ops infrastructure from zero to one