Accounts Receivable (AR) Specialist I

ABOUT THE POSITION

The Accounts Receivable Specialist I (AR Specialist I) is responsible for key day-to-day transactions within accounts receivable (AR). Areas of accountability include customer payments, customer credits and refunds, credit card chargebacks, collections efforts, sales tax exemption certificates, as well as other accounting duties. This is a multifaceted role that requires someone with keen attention to detail, a solid foundation in accounting and strong analytical skills.

ESSENTIAL FUNCTIONS – RESPONSIBILITIES:

• Process credit card & ACH payments through 3^rd party vendor
• Reconcile daily reports and deposits (Credit Card, ACH, EFT and Checks) and apply payments
• Monitor past due accounts and contact customers to resolve overdue payments
• Assist customers with updating payment instruments
• Monitor multiple email mailboxes and respond to internal and external customer inquiries
• Dispute credit card chargebacks
• Maintain customer sales tax certificates via Avalara CertCapture
• Process sales tax credit memos
• Assist with preparing the necessary support for submitting uncollectible accounts to the collection agency
• Assist as a backup to other AR Specialist responsibilities
• Assist with audits (state, federal, or financial statement)
• Identify and implement system and business process improvements.
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree in Accounting, Finance or Business (preferred) and/or relevant work experience required
• 3+ years of related work experience (bachelor’s degree or equivalent required)
• Experience using NetSuite ERP
• General math, accounting, financial software, and analytical skills
• Organizational and time management skills
• Excellent written and verbal communication skills
• Ability to handle multiple tasks in a fast-paced, changing environment
• Ability to talk with Customers in a polite and professional manner via phone and email
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Excellent customer service skills
• Ability to learn quickly, work independently and with a team

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM
• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Position offers a competitive hourly rate
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• Paid Time Off (PTO)