Warehouse Customer Service Representative

US - CA, Fullerton - Orangethorpe · On-site$16 – $28

About this role

Apply today to learn more about joining our team!

Pay: $20 - $21/hr + $1.50/hr shift differential

Shift: Wed-Sat - 4PM - 2:30AM

Serve as the primary point of contact for truck drivers, customers, and internal warehouse teams to ensure the accurate and timely movement of inbound and outbound freight. This role supports daily warehouse operations by checking in drivers, verifying shipping documentation, coordinating appointments, and partnering with warehouse leadership to ensure freight is ready for scheduled pickup and delivery.

KEY DUTIES AND RESPONSIBILITIES

  • Welcome and check in truck drivers upon arrival.

  • Verify Bills of Lading (BOLs), appointments, and shipping paperwork for accuracy.

  • Schedule and confirm inbound and outbound appointments with carriers.

  • Coordinate with warehouse leadership to ensure shipments are ready for pickup and delivery.

  • Process customer orders, shipping transactions, and related documentation.

  • Respond to customer and carrier inquiries regarding shipment status and scheduling.

  • Research and resolve shipping and documentation discrepancies with Operations and Inventory teams.

  • Maintain organized and accurate shipping records and customer documentation.

ADDITIONAL DUTIES AND RESPONSIBILITIES

  • Partner with Inventory Control and Operations to investigate inventory discrepancies, misplaced product, and shipment variances.

  • Maintain clear communication with warehouse leadership regarding appointment schedules, shipment priorities, and customer needs.

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

  • High School diploma or GED may be required depending on facility

  • Excellent verbal and written communication skills; English may be required

  • Excellent organizational skills, including ability to multi-task and prioritize workload

  • Proficient computer skills, including Microsoft Office Suite

  • May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Pay Range:$16.97 - $28.65

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits


Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

Company at a glance

Welcome to Lineage, a corporation dedicated to providing cutting-edge workflow solutions for businesses across various industries. With our roots in Buffalo, New York, we have expanded to 4 locations and now serve over 15,000 clients with a team of 140 dedicated professionals. In 2023, we evolved into three distinct divisions: Lineage Accelerate, Lineage Optimize, and Lineage Connect.

Lineage Accelerate

Specializing in hardware and software solutions, Lineage Accelerate helps businesses streamline their mailing, addressing, and document management processes. With a focus on speed, accuracy, and efficiency, our solutions are designed to expedite your communications and ensure they reach the right person at the right time. We provide these services in Buffalo and Rochester, NY, Charlotte and the Triad, NC, greater Kansas City, and Little Rock, AR metropolitan areas.

Lineage Optimize

As our specialized printing division in New York, we partner with Konica Minolta, an industry-leading printing equipment manufacturer. Our solutions help businesses increase their printing productivity and reach, while also providing comprehensive document management and mailing solutions.

Lineage Connect

Our nationwide outsourcing services and capabilities enable businesses to save time and money by reducing postal expenses and optimizing the production and distribution of outgoing business-critical documents. We offer disaster recovery solutions and local presorting services for the greater Kansas City area, ensuring your data remains secure and compliant.

Founded1984
Team Size51-200 employees
WorkspaceOn-site
IndustryRetail Office Equipment
Location
Fullerton, California, United States

Top Benefits

  • Medical insurance
  • Dental insurance
  • Basic life insurance
  • Disability insurance
  • 401k retirement plan
  • Paid time off
  • Annual bonus eligibility
  • Minimum of 7 holidays

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