Senior Business Analyst (AI COE)
About this role
You are the primary feeder of work to the FDE: the person who builds AI solutions and ensures it solves a real problem the right way. In the early phases you will go deep in your first area and establish the standard operating rhythm; Later, you will take on additional areas, mentor newer Business Analysts, and codify how this model scales across the enterprise.
At Lineage, the aim is not to build the largest technology team; instead, we are creating a small, highly skilled group that focuses on having the right mix of talents, skills, and the capacity to learn in areas that define our core differentiation. We leverage cloud services, best-of-breed libraries and components, and external teams to augment our capabilities with sufficient capacity. This means that in addition to being a firsthand technologist, you also need to be able to take a project from an ambiguous business need to a production-grade solution, and to collaborate with internal and external partners to deliver.
As a company, Lineage builds state-of-the-art systems to make our employees productive, to meet and exceed our customers’ expectations, to assist in our growth, and to create a technology platform that enables Lineage to achieve its vision of transforming the food supply chain. This is one of the most impactful roles in that journey, and it will require someone who has a true passion for solving real business problems with the responsible application of AI, and for raising the bar for the engineers who follow.
Primary Responsibilities:
Embed in one or more assigned business functions and build deep working knowledge of their processes, systems, data, and pain points — becoming the CoE’s resident expert on how those areas actually operate and where AI can automate or augment the work.
Partner with functional areas to document their current-state processes — mapping how work flows today, where the handoffs, delays, and manual steps live — and use that map to identify the highest-value ways to streamline and automate the work with AI.
Act as the primary feeder of work to your paired Forward Deployed Engineer — partnering with functional leaders and subject-matter experts to translate the pain points you uncover into a prioritized, continuously refreshed backlog of well-scoped solution briefs ready to build.
Develop business cases for the opportunities within your areas — including ROI estimates, effort sizing, and risk assessments — to support investment decisions.
Work side by side with your FDE throughout delivery — providing domain context, documenting requirements, facilitating user acceptance testing with the business, and driving adoption once solutions ship.
Create and maintain reporting for CoE leadership that quantifies the value your pod has delivered within its areas and the health of the backlog ahead.
Collaborate with the CoE to coordinate multi-engagement timelines, resource allocation, and stakeholder communications.
Conduct post-deployment impact analyses to validate projected ROI and surface the next wave of opportunities within your areas.
As the team scales, take on additional functional areas, mentor junior Business Analysts, and codify the repeatable BA–FDE pod playbook for embedding in a new area and standing up its backlog.
Education and Work Experience:
8+ years of experience in business analysis, management consulting, strategy operations, or a similar analytical role.
Experience working cross-functionally with both technical teams and senior business stakeholders.
Proficiency with data analysis tools
Domain experience in Lineage’s core functional areas or industry vertical preferred.
Familiarity with AI/ML concepts — enough to assess feasibility and have productive conversations with engineers, not necessarily to build models preferred
Prior experience in an AI Center of Excellence, digital transformation office, or innovation program preferred
Experience with product management or portfolio management tools (Jira, Asana, Aha!, or similar) preferred
Background in process improvement methodologies (Lean, Six Sigma) preferred.
Required Skills and Abilities:
Structure ambiguous problems, build frameworks, and drive decisions with incomplete information.
Build business cases, financial models, and ROI analyses with strong quantitative rigor.
Communicate clearly in writing and verbally, producing clear briefs, decks, and executive summaries for both technical and executive audiences.
Manage relationships and expectations across technical teams and senior business stakeholders.
#LI-Remote
Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
Company at a glance
Welcome to Lineage, a corporation dedicated to providing cutting-edge workflow solutions for businesses across various industries. With our roots in Buffalo, New York, we have expanded to 4 locations and now serve over 15,000 clients with a team of 140 dedicated professionals. In 2023, we evolved into three distinct divisions: Lineage Accelerate, Lineage Optimize, and Lineage Connect.
Lineage Accelerate
Specializing in hardware and software solutions, Lineage Accelerate helps businesses streamline their mailing, addressing, and document management processes. With a focus on speed, accuracy, and efficiency, our solutions are designed to expedite your communications and ensure they reach the right person at the right time. We provide these services in Buffalo and Rochester, NY, Charlotte and the Triad, NC, greater Kansas City, and Little Rock, AR metropolitan areas.
Lineage Optimize
As our specialized printing division in New York, we partner with Konica Minolta, an industry-leading printing equipment manufacturer. Our solutions help businesses increase their printing productivity and reach, while also providing comprehensive document management and mailing solutions.
Lineage Connect
Our nationwide outsourcing services and capabilities enable businesses to save time and money by reducing postal expenses and optimizing the production and distribution of outgoing business-critical documents. We offer disaster recovery solutions and local presorting services for the greater Kansas City area, ensuring your data remains secure and compliant.
Top Benefits
- Medical insurance
- Dental insurance
- Basic life insurance
- Disability insurance
- 401k retirement plan
- Paid time off
- Annual bonus eligibility
- Holidays
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