Retail Store Chocolate Advisor
About this role
Who We Are
At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.
Position Purpose
Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.
Essential Job Functions & Responsibilities:
Sales
Consistently contribute to the store's ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.
Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.
Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
Model Lindt standards through everyday activities such as Dress code, up-selling and sales focus.
Demonstrate personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.
Monitor and escalate customer or product issues to management in a timely and professional manner.
Operational Controls
As part of the store's team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.
Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)
Take initiative to re-stock shelves as needed, monitoring date codes and pricing
Perform store maintenance & cleaning as directed. Maintain store cleanliness
Comply with all Quality Assurance policies & procedures
Qualifications & Requirements:
Skills & Knowledge:
Ability to interact positively with customers
Basic math and/or accounting skills
Ability to take direction and execute work effectively
Experience:
Prior retail experience, preferably in a specialty retail environment
Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
Ability to climb, balance, stoop, kneel, crouch and reach with arms
Education:
High School Graduate or equivalent
Other Requirements:
Must be available to work nights, weekends (Saturday and Sundays) and Holidays
Total Rewards:
Compensation: $16.50 - $17.50
Applicants for this position must be currently authorized to work in the United States on a full-time basis. The company will not sponsor applicants for this position for work visas.
Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.
Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.
If you are looking to join a winning team and fast-track your career, contact us!
Join us on our journey of excellence, impact, and growth #LifeAtLindt
Company at a glance
Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.
At Lindt Canada, we adopt a “what’s possible” business approach and focus our efforts in providing premium chocolate to consumers in Canada. Passion for our premium chocolate brand is the core value of our employees and consumers.
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