Customer Service Representative
About this role
About Us:
LifeMD is a leading provider of virtual primary care, telehealth, and specialized treatment programs serving hundreds of thousands of patients nationwide. Our vertically integrated platform combines 50-state licensed providers, in-house pharmacy and lab integrations, and proprietary technology that enables safe, high-quality, and affordable care.
At the heart of this transformation is our team of developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.
Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company — it's a tech company revolutionizing healthcare.
About the Role:
We are looking for a Customer Service Representative to serve as the face of our Virtual Patient Care platform. You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. This will entail answering patient questions and concerns, as well as serving as a liaison between our patients and LifeMD clinicians. Professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team!
Responsibilities:
- Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
- Answering calls from patients with a courteous and professional manner
- Provide patients with solutions to any inquiries they may have
- Maintain patient accounts and information
- Work with medical team to handle patient scheduling
- Provide leadership and guidance to other Customer Service Representatives
Basic Qualifications:
- 2+ years of related work experience, which can include call center, patient coordination or claims experience
- Must have 2+ years of remote work experience
- Ability to work confidential and sensitive information
- Must be based in the United States
Preferred Qualifications:
- Computer literate and proficient in Google Suite
- Strong problem solving and decision-making skills
- Experience working in the medical field
- Pay: $22.50/hour
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, Roth 401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Paid Holidays
- Short Term Disability
- Training & Development
Company at a glance
LifeMD is a telehealth company that provides a high-quality, cost-effective, and convenient way to access primary and specialized healthcare from the comfort of one’s home.
We believe the traditional model of healthcare is outdated. With LifeMD, there's no longer a need to visit a doctor's office, travel to a pharmacy, or return for follow-up care and prescription refills. We save patients time, effort, and money, and aim to encourage more individuals to get the medical care they need.
We’re accomplishing this by applying our collective expertise in marketing, medicine, and technology. We’ve integrated a 50-state affiliated medical group, extensive pharmacy network, diagnostic testing capabilities, electronic medical records system, and service call center into our proprietary technology platform — purpose-built to improve the patient experience.
Since inception, our affiliated healthcare providers have completed over 1.3M virtual consults for more than 200 conditions. Our growing faction of patients seek our help for primary care, men’s and women’s health, weight management, hormone therapy, and more.
For more information, please visit LifeMD.com.
Top Benefits
- Health Care Plan
- Medical
- Dental
- Vision
- Retirement Plan
- 401k
- Roth 401k
- Life Insurance
- Paid Time Off
- Paid Holidays
- Short Term Disability
- Training & Development
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