Guest Service Agent
About this role
Job DetailsJob Location: Hotel Indigo Atlanta Downtown (LHP Indigo1) - Atlanta, GA 30303Position Type: Full TimeSalary Range: $16.00 HourlyJob Category: Hospitality - HotelSummary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.
QualificationsKey Responsibilities
Greet and register guests, assign rooms, and process payments
Handle reservations, incoming calls, messages, and guest inquiries
Provide local area information and assist with dining, transportation, and tour arrangements
Maintain accurate guest records and perform shift reports
Ensure all guest requests are addressed promptly and courteously
Promote hotel services using suggestive selling to maximize revenue
Follow service standards, dress code, and safety procedures
Assist with front desk operations, including PBX and reservationist duties as needed
Create a welcoming environment through professional communication and attention to detail
Company at a glance
Legacy Ventures responds thoughtfully to the built environment. We are innovators who use our multi-disciplined approach to create timeless places – be they hotels, restaurants, new developments or something completely new.
We deliver exceptional customer experiences through an engaged and passionate team, yielding measurably better results for owners, partners and investors.
Legacy Ventures is a unique enterprise: we believe that in order to maximize the investment value for our owners, clients and stakeholders, we must invest in our team members.
Our superior results begin by hiring and training good people, then by supporting and retaining them. We utilize a workstyle development program and executive coaching for all managers to build cohesive teams and to promote opportunities for growth and leadership.
Join our team: https://lvmgt.com/careers/
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