Front Office Supervisor
About this role
Job DetailsJob Location: Springhill Suites Atlanta Buckhead (LHP SHS1) - Atlanta, GA 30326Position Type: Full TimeJob Category: Hospitality - Hotel
Summary
The Front Office Supervisor ensures a hospitable, professional atmosphere by overseeing smooth guest check-in/out processes, accurate billing, and high levels of guest satisfaction. This role also supports the Front Office Manager and serves as a point of contact for guest services and staff coordination.
Qualifications
Key Responsibilities
Deliver excellent guest service with professionalism and effective communication.
Uphold all service standards, policies, and appearance/grooming expectations.
Supervise front desk operations including check-ins/outs, billing, guest requests, and issue resolution.
Schedule front desk staff and ensure adequate coverage; capable of performing all front desk roles.
Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.
Investigate and resolve room discrepancies.
Maintain full knowledge of reservation and property management systems.
Support training and onboarding of new front office team members.
Handle special requests, group reservations, and serve as acting Front Office Manager when needed.
Monitor and maintain front office systems and equipment.
Ensure team member compliance with policies.
Provide local area information to guests using available resources.
Company at a glance
Legacy Ventures responds thoughtfully to the built environment. We are innovators who use our multi-disciplined approach to create timeless places – be they hotels, restaurants, new developments or something completely new.
We deliver exceptional customer experiences through an engaged and passionate team, yielding measurably better results for owners, partners and investors.
Legacy Ventures is a unique enterprise: we believe that in order to maximize the investment value for our owners, clients and stakeholders, we must invest in our team members.
Our superior results begin by hiring and training good people, then by supporting and retaining them. We utilize a workstyle development program and executive coaching for all managers to build cohesive teams and to promote opportunities for growth and leadership.
Join our team: https://lvmgt.com/careers/
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