Bartender
About this role
Job DetailsJob Location: Cambria Hotel Pigeon Forge (LHP CAM1) - Pigeon Forge, TN 37863Position Type: Full-Time and Part-TimeJob Category: Hospitality - HotelThe F&B Team member is responsible for supporting all operations of the Comp Breakfast and Food & Beverage functions where applicable. This position will assure attentive, friendly, courteous and efficient service is delivered to external and internal customers and manage customer experience, quality and compliance with corporate/brand policies and procedures while meeting/exceeding departmental goals.
Comply at all times with standards and regulations to encourage safe and efficient operations. Practice safe work habits at all times to avoid possible injury to self or other team members. Be familiar with the hotel's emergency procedures. Train staff accordingly.
Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint, brand standards and other policies / rules of conduct, to include personal appearance / grooming, proper uniform (including name tag), attendance as required by scheduling, which will vary according to the needs of the hotel.
Resolve customer complaints, anticipate potential problems by reviewing and monitoring customer feedback from all sources, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Provide information to other departments to improve / maintain quality of service.
Report supply needs and maintain required pars of all stock.
Comply with certification requirements as applicable to position to include CPR/First Aid, Food Handlers, Alcohol Awareness, etc.
Qualifications
Must have exceptional customer service skills
Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
Ability to work well in a team environment
Maintain a professional appearance and manner at all times.
Must possess thorough knowledge of all Front of House and F&B operations, and individual job requirements
Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
Company at a glance
Legacy Ventures responds thoughtfully to the built environment. We are innovators who use our multi-disciplined approach to create timeless places – be they hotels, restaurants, new developments or something completely new.
We deliver exceptional customer experiences through an engaged and passionate team, yielding measurably better results for owners, partners and investors.
Legacy Ventures is a unique enterprise: we believe that in order to maximize the investment value for our owners, clients and stakeholders, we must invest in our team members.
Our superior results begin by hiring and training good people, then by supporting and retaining them. We utilize a workstyle development program and executive coaching for all managers to build cohesive teams and to promote opportunities for growth and leadership.
Join our team: https://lvmgt.com/careers/
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