Quality & Compliance Manager
About this role
Are you a passionate social care professional ready to take the next step in your career?
Eager to apply your expertise in health and social care compliance to drive excellence?
Looking for a role with an employer who truly values quality and makes a difference?
Right at Home is an industry leading, nationwide, homecare provided specialising in delivering the highest quality care and support to Clients within their own home.
We have an exciting opportunity for an outstanding Quality and Compliance Manager who, working closely with the Head of Quality and Compliance, would have a very diverse role in supporting our Franchise Owners and Registered Managers in delivering the best care and support and achieving Outstanding care.
Location:
Whilst this is a national role and a significant amount of travel is required the ideal candidate will be based within the Midlands region as, as much as possible, offices in your portfolio will be in this region.
What do we offer?
Salary of £45,000 + OTE
Up to £5,000 car allowance
Travel expenses
Hotel business booking card
Pension
Salary sacrifice EV vehicle scheme
24 days holiday + bank holidays
Your duties and responsibilities
Support Franchise Owners in screening and selection of high-quality Registered Managers.
Stay updated on care sector and CQC/ CIW changes, keeping Franchisees informed on best practices for achieving ‘Outstanding’/ 'Excellent' ratings.
Review, update, and manage key documentation, policies, and procedures.
Conduct on-site and remote compliance audits to ensure all offices meet at least a "Good" CQC/ CIW rating.
Guide new Franchisees and Registered Managers through office setup and CQC/ CIW registration.
Develop and deliver top-tier Quality and Compliance training for Franchisees, Registered Managers, and care staff.
Organise Registered Manager Forums to provide training updates, legislative changes, and networking opportunities.
Continuously refine processes to enhance service quality for Clients.
Support senior management and collaborate with the Head of Quality and Compliance on quality assurance improvements.
Provide daily quality assurance and compliance support across the group.
Qualifications & Experience
In-depth experience and knowledge of the social care industry, with evidence of how you have met the highest standards with CQC and CIW and implemented into multiple businesses.
QCF Level 5 qualification in health & social care or similar
Abilities, Skills & Behaviours
Open-minded, adaptable with exceptional communication and interpersonal skills.
Must be professional, approachable, and an active listener.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is essential.
Requires travel across the UK for site visits; a valid UK driving licence is necessary.
Must be highly organised with strong planning, prioritisation, and attention to detail.
Able to act as a "critical friend," providing constructive feedback while supporting performance improvement.
Company at a glance
Right at Home is an award-winning homecare company with over 80 offices across the UK. The Leeds East office is a family-run business focused on providing high-quality care and making a difference every day to the lives of our Clients and their loved ones.
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Although we may be part of a well-established, successful national brand, we treat every Client as an individual, ensuring a bespoke, personalised care plan that caters to their specific needs.
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To do this we ensure we hire the best CareGivers, to help our Clients feel safe, happy and comfortable, where they want to stay for as long as possible – Right at Home.
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“At Right at Home - Leeds East, Roundhay to Rothwell, our aim is to make a positive difference to the lives of those we care for.
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The team and I are committed to improving the quality of life for our Clients and enable them to live safely and happily in their own homes. That’s why we recruit and train CareGivers with a genuine passion for helping people in our local community.
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Whether you or your loved ones are looking for high-quality companionship, personal care, assistance with medication, meal preparation, specialist dementia care or any other complex medical conditions, please feel free to get in touch. There will always be a friendly member of our team ready to listen at the end of the phone.
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At Right at Home, our chief aim is to empower our Clients to live at home for longer, to maintain independence, and to be safer and happier - all while offering peace of mind to those closest to them.”
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- Tahira Muzammal, Managing Director of Right at Home – Leeds East, Roundhay to Rothwell.
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We provide quality care in, but not exclusively to, the following locations:
Beeston, Chapel Allerton, Gipton, Halton, Headingley, Horsforth, Leeds Waterfront, Middleton Park, Moortown, Oulton, Rothwell, Roundhay, Seacroft, Swillington, Temple Newsam and the surrounding areas.
Top Benefits
- OTE Up To £5,000
- Car Allowance
- Travel Expenses
- Hotel Business Booking Card
- Pension
- Salary Sacrifice EV Vehicle Scheme
- 24 Days Holiday Plus Bank Holidays
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