Tenancy Progressor

We are looking for an experienced Tenancy progressor to work within the Tenancy progressing team. This role is fast paced and central to ensuring a customer-first approach throughout the tenancy lifecycle—from holding deposit to key collection and everything in between.

• Strong background in customer service and tenant engagement.
• In-depth knowledge of UK tenancy legislation and compliance requirements.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational and problem-solving abilities.
• Excellent written and verbal communication skills

Oversee all core tenancy functions including, but not limited to:

• Compliance: Ensure adherence to all relevant legislation and internal policies. Collecting all relevant compliance certificates and issuing to Tenants. 
• Issuing Tenancy agreements and coordinating signatures 
• Coordinating move in monies prior to tenancy start date
• Working with Lettings consultants to ensure a smooth tenant journey 
• Deposit Management: Oversee deposit collection and registration 
• In-Tenancy Support: Provide guidance and support to tenants throughout their tenancy progression. 

Customer Service 

• Champion a culture of exceptional customer service across all tenancy touchpoints.
• Ensure tenants receive timely, clear, and supportive communication throughout their tenancy progression.

Compliance & Risk Management

• Maintain up-to-date knowledge of tenancy law and ensure team compliance.
• Maintain up to date knowledge of Renters Right Act 2025 
• Identify and mitigate risks related to tenancy operations and customer interactions.

Stakeholder Engagement

• Act as a key liaison between tenants, internal teams, and external providers.
• Collaborate with other departments to ensure smooth operational delivery and consistent service standards.