Guest Service Agent
About this role
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Company at a glance
Explore the seamless combination of contemporary luxury, European flair and Southern hospitality that is Le Méridien Houston Downtown. Our prime location in downtown Houston near Minute Maid Park and Toyota Center will satisfy the needs of sports fans and concert goers alike. Those interested in cultural entertainment may enjoy our Unlock Art™ program. Offered in partnership with The Museum of Fine Arts, Houston, the program gives you complimentary admission to the museum simply by showing your room card. Of course, after a long day exploring downtown Houston, it is heavenly to settle in to your tastefully appointed room or suite designed for maximum comfort. If you're in the mood for delicious food or a craft cocktail, you can sample modern Southern fare at Zutro Restaurant + Bar, or experience our rooftop bar, which features 360-degree views of Houston's amazing cityscape. Should you wish to plan an event, we offer a variety of stunning event spaces that will ensure your event is memorable.
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401k company match
- Daily pay
- Free basic life insurance
- Telus health access
- Travel discounts
- Commuter transit benefits
- Commuter parking benefits
- Employee assistance program
- Wellness program
- Educational development
- Referral bonus program
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