Bell Person
About this role
Overview
Opportunity: Bell Person
Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.
Your Growth Path
Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager
Your Focus
- Load and unload luggage carts.
- Tag and store luggage.
- Escort guest to hotel rooms.
- Provide an overview of guest room, hotel services and amenities.
- Make deliveries to guest rooms.
- Assist guest with room changes.
- Stock pantry when necessary.
- Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
- Perform house attendant functions when staff shortages occur.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous customer experience required or equivalent training.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Company at a glance
Explore the seamless combination of contemporary luxury, European flair and Southern hospitality that is Le Méridien Houston Downtown. Our prime location in downtown Houston near Minute Maid Park and Toyota Center will satisfy the needs of sports fans and concert goers alike. Those interested in cultural entertainment may enjoy our Unlock Art™ program. Offered in partnership with The Museum of Fine Arts, Houston, the program gives you complimentary admission to the museum simply by showing your room card. Of course, after a long day exploring downtown Houston, it is heavenly to settle in to your tastefully appointed room or suite designed for maximum comfort. If you're in the mood for delicious food or a craft cocktail, you can sample modern Southern fare at Zutro Restaurant + Bar, or experience our rooftop bar, which features 360-degree views of Houston's amazing cityscape. Should you wish to plan an event, we offer a variety of stunning event spaces that will ensure your event is memorable.
Top Benefits
- Medical insurance
- Dental insurance
- Vision health insurance
- Paid time off
- 401k company match
- Daily pay
- Free basic life insurance
- 24/7 access to telus health
- Travel discounts
- Commuter transit benefits
- Commuter parking benefits
- Employee assistance and wellness program
- Educational/professional development
- Referral bonus program
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