Parks Customer Service Rep Sr
About this role
Do you thrive on providing excellent customer service? LCRA has an opportunity as a Parks Customer Service Representative, where you can be a part of a great organization and enjoy the outdoors. Based in Matagorda Bay, this position is focused on customer service, reservations, cash collections & reconciliations, prepare deposits and facilitate rentals. We are looking for someone who's ready for the next step in their hospitality career. Join us and help create amazing memories for guests and their families. If this sounds like a great fit, then we want you! Join us in Matagorda Bay, where the Lower Colorado River meets the Gulf Coast!
How You’ll Contribute
- Provide outstanding customer service, in person and over the phone.
- Coordinate customer reservations from third party reservation centers.
- Facilitate rental of a variety of watercraft and works with customers for facility and site rentals.
- Collect and count cash deposited at parks in honor boxes.
- Reconcile revenue received against bank deposits on a daily and monthly basis.
- Maintain appropriate inventory levels within the retail store.
How You’re Qualified
- Four or more years of experience in providing customer service and operation of an electronic Point-Of-Sale System in a park or hotel setting or other relevant experience.
- Driver's license
How You’ll Stand Out
- Skill in Microsoft Office.
- Ability to work efficiently and independently with minimal supervision.
- Ability to build relationships and foster teamwork.
- Ability to balance and manage competing high-priority work demands.
How We’ll Support You
Benefits that don't just check boxes, they make life better. From healthcare to wellness to time off, we've got you covered, so you can focus on what matters. Discover More
Equal Opportunity Employer
- LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.
- LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources (512) 578-4004 or email [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
Company at a glance
LCRA exists to serve the people of Texas. It’s been that way since the state Legislature created us in 1934. We continue that legacy today by providing a multitude of vital services to our customers and communities. Our mission is to enhance the quality of life of the Texans we serve through water stewardship, energy and community service.
LCRA produces and delivers electric power, manages the lower Colorado River and provides a reliable water supply, manages a public parks system and supports community development.
We are funded by revenue we generate, the vast majority of which comes from generating and transmitting electricity. A very small portion of our revenue comes from selling water. We do not receive state appropriations or have the ability to levy taxes.
We have deep roots in Texas, dating as far back as the Great Depression of the 1930s. We built the chain of dams that tamed the Colorado River and brought power to rural Central Texas for the first time.
Top Benefits
- Healthcare
- Wellness programs
- Paid time off
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