Account Manager – Health Systems
About this role
Latent is seeking an Account Manager to own post-implementation success for health system customers. You’ll drive adoption, deliver measurable clinical and operational outcomes, and demonstrate ROI by tying product usage to real impact, while building trusted, long-term partnerships within complex healthcare organizations.
What youll do
- Develop executive and operational relationships across health system accounts to drive trust, retention, and reference-ability.
- Own the post–go-live relationship for hospital and health system customers, partnering with stakeholders across clinical, pharmacy, operational, IT, and executive teams.
- Drive adoption across departments and use cases, defining, tracking, and communicating outcomes tied to quality, efficiency, patient impact, and ROI.
- Proactively identify and address risks related to change management, resourcing, and workflow alignment.
- Own renewals by ensuring value is clear and aligned with executive priorities.
- Identify and advance upsell and cross-sell opportunities by mapping capabilities to customer needs and ROI.
- Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex issues.
- Synthesize customer feedback and usage patterns into actionable input for product priorities and roadmap decisions.
- Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth.
What Latent is looking for
- 3+ years in Account Management or similar post-implementation roles.
- Proven success driving renewals and expansion in complex, regulated healthcare environments.
- Experience with AI, analytics, SaaS, or deep tech products in healthcare.
- Ability to manage post-implementation relationships and demonstrate value tied to measurable outcomes and ROI.
- Background in the healthcare or pharmaceutical industry.
- Experience in white-glove Account Management roles or top-tier consulting (MBB, Big Four) with premium advisory service.
- Experience working cross-functionally with Product, Design, Engineering, and Sales teams.
- Willingness to travel approximately 20% of the time (2-4x per month).
- Strong CS fundamentals or equivalent technical understanding.
Company at a glance
Latent develops AI-driven Medical Intelligence software solutions for hospitals and clinics, aiming to improve patient access to care while enhancing provider efficiency and revenues across the United States.
What happens next
Skip the application pile. I get you in front of the people who decide.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
When the company wants to meet, I get the call on your calendar. You just show up.
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