Customer Account Specialist
About this role
About Lakeside Book Company
Lakeside Book Company is the largest book manufacturer in North America — and we love books. Every title we produce matters, and so does every hand that helps make it. Our people are at the heart of our success, and our mission is simple: Keep the world reading.Starting Pay: $50,000- $65,000 annually based on experience
Address: 2347 Kratzer Road, Harrisonburg Virginia
Schedule: Monday - Friday
Hours:7:30am - 4:00pm
How you will make an impact:
This role offers an incredible opportunity for career growth, continuous learning and broad experience. We are looking for new Customer Account Specialists to support our growing business and growing customers.
As our Customer Account Specialist, you will;
- Coordinate customer accounts and detailed job plans
- Manage production schedules, order updates, and timelines
- Review purchase orders and support order entry
- Partner with manufacturing teams on materials and scheduling
- Communicate customer expectations and project updates
- Support Sales with pricing, estimates, and RFP requests
- Help drive quality, accuracy, and process improvements
What You Bring;
- 2+ years of customer service or account coordination experience
- Prior administrative experience in a fast-paced environment
- Strong communication and follow-up skills
- Ability to manage customer expectations and resolve issues
- Excellent organization and attention to detail
- Computer proficiency, including Microsoft Office and Google Workspace
- Printing, publishing, manufacturing, or fulfillment experience preferred
Discover What Makes Harrisonburg Special
With a proud history dating back to 1980, our site has built a reputation for teamwork, dedication, customer focus, and community spirit. We combine decades of local legacy with the backing of an industry leader.
Our team includes approximately 1,000+ employees — skilled professionals and team players. We welcome individuals from all backgrounds and experiences to apply and bring their unique perspectives to our team.
Whether you live here or are considering moving, Harrisonburg is a beautiful place in the Shenandoah Valley, surrounded by mountains and rolling hills.
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Just 30 minutes away, you’ll find Massanutten Resort, Skyline Drive, and the Blue Ridge Parkway—perfect for hiking, scenic drives, and outdoor fun like fishing and hunting.
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The area also offers local vineyards, breweries, parks, bike trails, a community pool, and a children’s museum.
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Enjoy a variety of festivals throughout the year, such as the Rockingham County Fair, Hispanic Festival, African American Festival, International Festival, and more.
We care about our community and the environment. In Harrisonburg, we’re proud to give back by:
- Joining local events like the Rockingham County Fair, Christmas Village, and a fall 5K for breast cancer
- Supporting Yellow Door with toy donations and Easter baskets for kids in the UVA Hospital
- Staying involved as a member of the local Chamber of Commerce
What makes Harrisonburg truly stand out?
Regardless of your position, there’s always an opportunity for growth. With practical training and well-defined opportunities for advancement, your career can reach as far as your ambition allows.
A Culture of Safety and Responsibility
At Lakeside Book Company, safety is more than a rule — it’s part of who we are. We’re committed to creating a workplace where every employee, visitor, and customer. That means staying alert, looking out for one another, and making smart, safe daily choices.
Equal Opportunity Employer
All qualified applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
We’re also committed to providing reasonable accommodations to applicants with disabilities. To request accommodation, please contact [email protected].
Please note: This job posting outlines key responsibilities and expectations for the role. Additional duties may be assigned as needed.
Company at a glance
We are committed to crafting books and services that are meaningful. We take pride in the challenge of fulfilling our customers’ visions.
What We Do
Book Making: From words on a screen to pages in your hands. We employ the highest quality craftsmanship to print, bind, and custom publish books.
Distribution: We provide secure physical & digital sites for your book. We offer state-of-the-art inventory management and distribution strategy.
Jackets and Components: Using our advanced prepress and press operations, a myriad finishing applications, and innovative special effects, we create distinctive covers to make your books memorable.
Lakeside Book Merchant: simplify selling your books on Amazon to help maximize your profits.
Why Choose Us
Customers trust our expertise- Our commitment to quality is unwavering. We work with publishers of all sizes across diverse industries and market segments to provide a myriad of creative printing options that elevate the reader’s experience.
Consultative partnership- Our team is passionate about taking care of our customers. We provide personalized service to publishers, drawing on our decades of specialized expertise to recommend the best solutions that align with your goals.
Full-scale, end-to-end production and distribution- As the largest book printing company in North America, Lakeside Book Company will manage your books for the life of each title, allowing you to concentrate on what you do best.
Our Impact
Largest digital and offset print capacity, more than any other North American printer
Over 600 million books produced annually
Largest book distributor in North America, covering over 4.5 million square feet
19 book manufacturing locations in the U.S. and Canada
Ready to Partner?
We’re here to help, let’s connect to explore how Lakeside Book Company can bring value to your organization.
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