About this role
Job Title: ICT Support Officer
Work Location: Phuket, Thailand
Position Specific Requirements:
Technical Skills & Core Objectives
- Provide first-level IT support for hardware, software, network, and end-user technical issues.
- Install, configure, troubleshoot, and maintain computers, operating systems, office applications, printers, and network equipment.
- Support server, network, backup, antivirus, and IT security administration.
- Manage IT assets, including asset records, purchasing coordination, disposal processes, and equipment maintenance.
- Coordinate with users, vendors, and internal departments to ensure timely resolution of IT issues and system enhancements.
- Maintain network infrastructure, internet and email systems, meeting room technology, and digital equipment.
- Ensure compliance with IT security standards, software licensing, backup procedures, and corporate IT policies.
- Support process improvement initiatives and the adoption of new technologies to enhance IT support efficiency.
Position Specific Skills
- Practical experience in scripting or basic development (e.g. AI tools, Shell scripting, Python, or API integration) is preferred.
- Ability to support the automation of routine IT support tasks and improve service workflows and operational efficiency.
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