Cage Supervisor-(Full-Time)

JOB DESCRIPTION

Position Title: Cage Supervisor

Department: Cage

Employment Classification: Non-Exempt

Position Summary/General Description:

A Cage Supervisor is responsible for monitoring and verifying all cash transactions for departments and 

ensuring compliance with company internal controls, policies and procedures.

Expectations:

 Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.

 Act as a role model within and outside LDC.

 Maintain a positive and respectful attitude toward customers and co-workers.

 Consistently reports to work on time prepared to perform duties of position.

Essential Duties & Responsibilities: 

 Adhere to all administrative policies (LDC Policy & Procedure Manual and departmental 

procedures), safety rules and health regulations, and Pueblo of Laguna Gaming Control Board/Tribal 

Gaming Regulatory Authority rules and regulations.

 Direct, train, monitor, and assign tasks to cage personnel.

 Provide exceptional customer service to all external and internal customers and patrons and 

communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional 

work environment with cage personnel.

 Work odd or unusual hours including weekends, holidays, and overtime.

 Exercise strong motivational commitment to the organization, speak accurately and clearly to coworkers and guest. 

 Exhibit strong knowledge of the cage procedures in a large-scale operations including but not 

limited to: ensure proper customer transactions by verifying large amounts of money/chip 

exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining 

accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned 

and accomplish all tasks as appropriate.

 Adhere to Title 31 procedures.

 Ensure excellent customer and employee service and arbitrates disputes professionally. 

 Maintain a flexible schedule to open and close cage as necessary.

 Exercise basic knowledge in management, human resources and budgeting.

 Maintain strong knowledge with money handling, counting, and complex mathematical skills.

 Actively participate in Supervisory Development Leadership Series (SDLS) yearly.

 Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn 

guests’ names and preferences; connect with them individually and professionally; smile; make eye 

contact and verbally greet guests from arrival to the property through departure; and provide fast 

and friendly service to guests).

 Be a team player (e.g., work toward team goals and foster a collaborative and positive work 

environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and 

April 2017

respect; never engage in negativity; maintain openness to coaching, learning and improving; 

receptive to change and willingness to embrace challenges with team-spirit).

 Develop a thorough knowledge of services, room locations, amenities, surroundings, providing 

accurate directions, and information for guest inquiries about promotions and special events. 

 At all times maintain a courteous, positive and professional working relationship with all LDC 

personnel and the general public (e.g., coworkers, clients and vendors).

 Work under pressure; maintain regular and punctual attendance including working odd and unusual 

hours, weekends and holidays.

 Perform additional duties and responsibilities as necessary or assigned.

Education & Experience

 High School diploma or GED Certification preferred. 

 Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling.

 Must have relevant work experience in cash handling or cage cashier capacity.

Licensing & Certification:

 None.

Computer Equipment, Software, Machinery:

 Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.), 

 Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software).

 Experience with operating counting equipment such as: money sorters, counters, and ten 10 key 

calculator.

Essential Physical Requirements: 

 Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.

 Requires employee to occasionally stand and walk. 

 Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-25 lbs. 

Essential Mental Demands:

 Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 

the majority of the time.

Supervisory Responsibilities:

 Train, discipline, schedule, apportion work among employees, appraise productivity, and measure 

performance. Defer hire and fire recommendations to cage manager.

Work Environment (inside/outside):

 This job operates in a professional office environment. This role routinely uses standard office 

equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

 The job is performed indoors in a Casino environment with frequent exposure smoke (e.g., cigarette 

smoke). 

Other Requirements:

 Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and 

must provide/maintain a valid New Mexico drivers’ license.

April 2017

 Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or 

maintaining a Title 31 Certification.

 Applicant will be required to pass a pre-employment alcohol/drug screening