Field Service Technician II
About this role
- Perform on-site equipment installations, maintenance checks, and repairs following standardized Laborie policies and procedures; utilize hand tools effectively to facilitate precise repairs.
- Analyze and isolate the root cause of issues, then troubleshoot and repair electro-mechanical assemblies, such as proprietary hardware and peripheral equipment, down to the component level.
- Maintain accurate records of all issues and on-site visits using our ticketing system, ensuring all required documentation for performed tasks is completed clearly and concisely.
- Stay knowledgeable about our entire product line and service offerings, as well as current industry products and technologies.
- Maintain adherence to Laborie service levels to consistently meet and exceed customer expectations.
- Make all necessary travel arrangements to complete scheduled visits.
- Technical College degree with a minimum of 2 years of field service experience, ideally within a medical or similarly regulated environment.
- Superior customer service skills and demonstrated ability to solve technical problems by effectively communicating with customers and professionally navigating challenging situations.
- Excellent verbal and written communication skills; thorough knowledge of PC operating systems, applications, and technologies; and a strong understanding of network protocols and implementations.
- Demonstrated skills in time management, planning, prioritization, and administration, with the ability to multi-task effectively and exercise patience and professionalism.
- Ability to work independently and flexibility for extensive travel (may require 4 to 5 days per week) to client sites, along with the ability to maintain a productive remote office from home.
- Clinical expertise in a hospital, clinic, or medical device setting is a significant plus.
- Paid time off and paid volunteer time
- Medical, Dental, Vision and Flexible Spending Account
- Health Savings Account with Company Funded Contributions
- 401k Retirement Plan with Company Match
- Parental Leave and Adoption Services
- Health and Wellness Programs and Events
- Awarded 2023 Cigna Healthy Workforce Designation Gold Level
Company at a glance
Laborie is a world-class specialist medical company that makes and advances technologies that preserve and restore human dignity. We take great pride in supporting doctors, nurses, hospitals, clinics, academic institutions and patients with treatment and diagnostic innovations. Our technologies include diagnostic equipment and consumable supplies in the Urology, Gastroenterology, Gynecology, Obstetrics and Neonatology fields.
Privately owned by Patricia Industries and a part of the Investor AB network, Laborie is comprised of powerful brands that have been cultivated for more than 50 years. As a rapidly growing and scaling organization, our company values drive our day-to-day behaviors and make us ONE Laborie whenever and wherever we do business. We know that the work we do matters and we’re making a positive impact in the lives of patients across the globe. This is what fuels our motivation each day.
If you’re ready to be part of a mission with meaning and a rewarding environment with opportunities for professional growth and career advancement, view our current job openings at https://www.laborie.com/about-us/careers/
Top Benefits
- Paid time off
- Paid volunteer time
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Health savings account
- 401k retirement plan
- Parental leave
- Adoption services
- Health and wellness programs
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