Desktop Support Engineer

LAB3 is one of the largest Azure engineering practices in the Australasia region with a focus on Cloud & DevOps, Data, IoT & AI, Modern Workplace, Security, and Network services.

We're looking for an Onsite Desktop Support Engineer for an initial 3-6 months contract in Sydney. In this role, you'll be the face of IT for our client, providing hands-on technical support, resolving issues quickly and ensuring users remain productive and connected.

 

The Role:

• Provide onsite and remote support for desktops, laptops, mobile devices, printers and peripherals.
• Troubleshoot and resolve incidents and service requests within agreed service levels.
• Deliver exceptional support to end users, including VIP and executive stakeholders.
• Configure, deploy, upgrade and decommission end-user devices.
• Manage user accounts, access requests and identity services through Active Directory and Microsoft Entra ID.
• Provision and maintain devices using Microsoft Intune and/or SCCM.
• Support Microsoft 365 technologies
• Troubleshoot networking and connectivity issues
• Maintain accurate asset records and documentation.
• Contribute to knowledge articles, process improvement initiatives and ITIL-aligned service delivery methods.

 

The Ideal Candidate

• 2+ years' experience in  Desktop / EUC Support
• Strong experience supporting Windows 10/11 environments.
• Hands-on experience with Active Directory and Microsoft Entra ID administration.
• Device management experience using Microsoft Intune
• Practical Microsoft 365 support experience
• Experience diagnosing and troubleshooting hardware, software and peripheral issues.
• Understanding of TCP/IP, DNS, DHCP, VPN and wireless networking concepts.
• Experience working with ticketing platforms such as ServiceNow or Jira Service Management.
• Excellent communication skills and a genuine passion for delivering exceptional customer service.

Nice to Have

• Experience working within a Managed Services Provider (MSP) environment.
• CompTIA A+, Network+ or Security+ certifications.
• Microsoft Certified: Endpoint Administrator Associate or Modern Desktop Administrator.
• ITIL Foundation certification.
• PowerShell scripting and automation experience.

 

What's in it for you? 

• Lucrative and uncapped earning potential through a generous commission structure 
• Be part of a team that leverages modern technologies to solve real problems and provides top level of customer satisfaction
• Work with a Microsoft Partner of the Year award winner with multiple specialisations
• Be supported by experienced peers and leaders that value technical expertise and encourage innovation, with clear career pathways and ongoing learning
• Enjoy a supportive workplace that promotes inclusion, flexibility, diversity, and celebrates differences.
• Take advantage of largely working from home in our remote/hybrid workplace and enjoy the flexibility to balance your life  
•  Thrive in a community with strong values #BeTrue #TeamUp #StandOut #ThinkAhead #FearLessAchieveMore 

 

 

Apply now, call or connect on LinkedIn for further information.