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KPMG India

Senior

Gurugram · On-site
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About this role

As Team Leader of the Screening team, you will be responsible for overseeing the day-to-day activities of the Screening Service and Screening Officers (SOs). The team is responsible for managing screening clearance and compliance process for KPMG’s incoming student candidates, employee and contractor population. 

Working closely with other Workforce Operations teams, you will collaborate with a wide range of stakeholders across the business, including Security Controllers, Engagement Leaders, Performance Leads, Risk, and Account Managers. A key aspect of the role is ensuring the delivery of an exceptional service while meeting demanding timescales and client requirements. Detailed roles & responsibilities include:

 

Team Leadership and Service Delivery

•Work closely with fellow Team Leaders to ensure a consistently high standard of service is delivered in line with our service pledge.
•Act as the first point of escalation for the team, providing guidance and support on complex queries.
•Manage complaints and escalations in a timely and professional manner, identifying effective solutions for clients while recognising opportunities for process improvement.

Performance and Service Management

•Monitor, analyse, and report on team performance against agreed Service Level Agreements (SLAs) and Quality Assurance framework.
•Support individuals and the wider team in achieving performance targets through regular one-to-one meetings, team briefings, and ongoing communication.
•Ensure service delivery remains aligned with business objectives and client expectations.
•Conduct regular Quality Assurance checks to identify strengths, development areas, and opportunities for continuous improvement.

 Risk Management and Compliance

•Take a balanced and commercially focused approach to risk assessment, working closely with Compliance teams and escalating issues where appropriate.
•Ensure all activities are conducted in accordance with firm policies, regulatory requirements, and GDPR obligations.
•Take personal responsibility for maintaining the highest standards of compliance and data protection.

Company at a glance

KPMG entities in India are established under the laws of India and are owned and managed (as the case may be) by established Indian professionals. Established in September 1993, the KPMG entities have rapidly built a significant competitive presence in the country. Today we operate from offices across 14 cities including in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities have a domestic client base of over 2700 companies. Our global approach to service delivery helps provide value-added services to clients.

Our differentiation is derived from a rapid performance-based, industry-tailored and technology-enabled business advisory services delivered by some of the leading talented professionals in the country. KPMG professionals are grouped by industry focus and our clients are able to deal with industry professionals who speak their language. Our internal information technology and knowledge management systems enable the delivery of informed and timely business advice to clients.

Team Size10,001+ employees
WorkspaceOn-site
IndustryBusiness Consulting and Services
Location
Gurgaon, Haryana, India
Websitesocial.kpmg/contactus
LinkedInLinkedIn

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