MEDICAL INTERPRETER & TRANSLATOR, HEALTH TOURISM (KHMER)

Job Description:

Patient Engagement & Support:

• Serve as the primary point of contact for international patients and their families, providing assistance with all aspects of their healthcare journey.
• Greet and welcome patients upon arrival, offering orientation and guidance through hospital services and facilities.
• Coordinate with medical staff to ensure that patients receive timely and appropriate care.
• Facilitate communication between patients, their families, and healthcare providers, including arranging translation services if needed.
• Assist patients with non-medical needs such as accommodation, transportation, and local information.

Customer Experience Management:

• Identify and anticipate the needs of international patients to provide personalized and culturally sensitive services.
• Address any concerns or issues promptly, ensuring that patient satisfaction is maintained throughout their stay.
• Collect feedback from patients and their families to continuously improve the patient experience.
• Work closely with the Customer Experience Manager to implement programs and initiatives that enhance patient satisfaction.

Coordination & Collaboration:

• Liase with various hospital departments, including medical, administrative, and support services to ensure a seamless patient experience.
• Coordinate with external partners such as travel agencies, insurance companies, and local service providers to facilitate patient care.
• Assist in organizing patient schedules, including medical appointments, procedures, and follow-up care.

Cultural Sensitivity & Communication:

• Provide culturally appropriate support, recognizing and respecting the diverse backgrounds and preferences of international patients.
• Ensure clear and effective communication with patients, overcoming language barriers as necessary.
• Educate hospital staff about the cultural and individual needs of international patients to foster a welcoming and inclusive environment.

Documentation & Record Keeping:

• Maintain accurate and up-to-date records of patient interactions, preferences and feedback.
• Ensure that all patient documentation complies with hospital policies and international healthcare standards.
• Prepare reports on patient satisfaction and service effectiveness for management review.

Requirements:

Education:

• Diploma or Bachelor’s degree in Customer Relation, Marketing, or related.

Knowledge:

• 1-3 years of experience in healthcare or related field.
• Experience in Customer Experience
• Knowledge of healthcare industry
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across functions.
• Ability to work collaboratively in a team and interface with various levels of the organization.
• Cambodia/ Khmer or English language is required.

Skills & Competencies:

• Microsoft Excel and Power Point

Special skills required

• Strong analytical and problem-solving skills.
• Detail-oriented with as focus on accuracy.
• Effective project management skills to handle multiple tasks simultaneously.
• Proficiency in Microsoft Excel and PowerPoint.

Personal attributes

• Results-oriented mindset, with the ability to work under pressure to meet deadlines.
• Self-motivated and able to work independently.
• Strong ethics and integrity
• Openness to learning and adapting to change.
• A collaborative and team-oriented approach.