About this role
Job Purpose
We are looking for enthusiastic individuals to join our team as
Hosts/Servers. As a Server, you will play a crucial role in creating a positive
dining experience for our guests by providing excellent customer service and
ensuring the smooth flow of food and beverages from the kitchen to the tables.
The ideal candidate will
be friendly, reliable, and dedicated to delivering exceptional service.
Overall Duties and Responsibilities
Customer Service:
- Knowledge of the
circles training from greeting the guests warmly and guide them to their
tables.
- Take food and
beverage orders accurately and efficiently.
- Make menu
recommendations and answer questions about menu items.
- Provide attentive and
personalized service to ensure guest satisfaction.
2. Order Management:
- Input orders into the
POS system accurately.
- Communicate special
requests or dietary restrictions to the kitchen staff.
- Coordinate with
kitchen and bar staff to ensure timely delivery of orders.
- Double-check orders
before serving to ensure accuracy and completeness.
3. Table Maintenance:
- Set tables with clean
linens, silverware, and glassware.
- Clear tables promptly
after guests finish their meals.
- Refill beverages and
remove empty plates and glasses as needed.
- Ensure tables are
clean and presentable for incoming guests.
4. Upselling and Promotion:
- Suggest appetizers,
desserts, and additional items to enhance the dining experience.
- Promote daily
specials and promotional offers to increase sales.
- Encourage guests to
leave feedback and participate in loyalty programs.
5. Teamwork:
- Collaborate with
other servers, bartenders, and kitchen staff to ensure smooth service.
- Assist colleagues
during busy periods or when additional support is needed.
- Communicate
effectively with team members and management to address any issues or concerns.
Requirements
- Previous experience as a Server or in a similar customer
service role is preferred but not required.
- Excellent communication and interpersonal skills.
- Proper people skills.
- Ability to multitask and work efficiently in a fast-paced
environment.
- Attention to detail and accuracy in order taking and serving.
- Positive attitude and willingness to learn.
- Availability to work flexible hours, including evenings,
weekends, and holidays.
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