Service Manager

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Preferred Qualifications

• Service Revenue Management : Promote and manage service contracts to improve profitability.
• Handle technical inquiries and issues and build strong customer relationships.
• Lead and support field service engineers, including scheduling, training, and performance evaluation.
• Oversee preventive maintenance, troubleshooting, and equipment upgrades.
• Manage ~20 CSEs. Educate and motivate CSEs to build a strong service team.
• Work closely with sales, customer engagement, and GSS to reflect customer feedback and improve service quality.

Skills/Experience

• Bachelor’s degree in engineering, technology, or a related business field; master’s degree in business or technology preferred
• 8+ years of experience in service within the semiconductor industry.
• Strong communication and negotiation skills in both Japanese and English, with the ability to work with customers, internal teams, and headquarters^
• Willingness to travel domestically and internationally as needed

Minimum Qualifications

• Bachelor's degree or higher in science or engineering
• 8+ years of experience in service within the semiconductor industry.
• Fluent in Japanese, basic proficiency in English.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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