PLM Support Specialist
About this role
We offer:
Career Development
Competitive Compensation and Benefit
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $76,500 - $112,200 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
This is What You Will do in This Role:
- Provide technical support to users of Teamcenter
- Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter (NX, AutoCAD, ePlan, etc)
- Provide training to users on how to use Teamcenter
- Stay up-to-date on the latest Teamcenter releases
- Work with other IT staff to ensure the smooth operation of Teamcenter
- Experience with cloud computing
- Support assistance for other engineering specific applications such as AutoCAD, Configura, NX, ePlan, Zuken and other applications within the company
- Assists in the evaluation and helps in the prioritization of user requests for enhancements and/or upgrades systems.
- Maintains active communications with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality.
- Evaluates and identifies solutions to technical issues with application systems.
- Perform other duties as assigned.
What We are Looking For:
- Bachelor’s degree in Engineering, Computer Science, or other comparable education
- 3 + years of technical (IT) support experience in a production environment and/or Engineering
- Experience supporting global applications and working with a distributed support team
- Experience with CAD technologies
- Excellent analytical and diagnostic capability. Ability to use root cause analysis techniques to trace problems to their source and to find solutions
- Excellent customer service with the ability to build and maintain positive and constructive relationships with both internal and external organizations
- Excellent communicator as well as have strong technical skills
- Ability to work well with people from many different disciplines with varying degrees of technical and business expertise
- Ability to learn new applications to help support end users
- Strong problem solving; self-starter; detail oriented; excellent time-management/schedule skills; ability to meet deadlines; desire to learn
- Strong troubleshooting skills with computer hardware and software
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Company at a glance
Are looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of supply chain solutions is our home. KION is shaping world trade – globally, regionally, locally. We ensure that supply chains reach their full potential: fast, efficient, smart, sustainable and reliable.
Our 42,000 employees make a real difference, helping us to become who we are today: The Supply Chain Solutions Company. Our people’s passion is innovating, automating, and orchestrating solutions for our customers’ supply chains.
Would you like to be part of our international team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a global group, including the possibility of working at one of our locations abroad on a temporary basis. Regardless of which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape how we act and how we work with colleagues, managers, customers, suppliers, and applicants both at home and abroad.
KION is the architect of global, regional and local supply chains. Our brands are well established:
Dematic is the global leader in intelligent supply chain and automation solutions. The Linde Material Handling and STILL brands serve the premium and higher value segments of the industrial truck market. Baoli focuses on industrial trucks in the lower value and economy segments.
As a provider of comprehensive supply chain solutions with a worldwide service network, KION has a global presence and a regional focus on the needs of its customers. KION brands keep the world moving.
You can access our Legal Notice via the link https://www.kiongroup.com/en/Service/Legal-Notice/ and our Privacy Statement here: https://www.kiongroup.com/en/Service/Privacy-Statement/
Top Benefits
- Career Development
- Competitive Compensation
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