Team Lead - Full Time
About this role
Who Are We?
Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 29 stores across North America to-date and more to come!
We are thrilled to announce the opening of our new store at Rideau Centre, and we are looking for enthusiastic applicants to join our team as a Team Lead.
About the Role
As a Team Lead, you will set the standard for excellence by exemplifying Kiokii’s sales and customer service values, inspiring and guiding the team to deliver an exceptional shopping experience for our visitors. Including but not limited to…
- Assisting the store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows
- Providing clear direction, support, and training to store associates as needed
- Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations
- Supporting staffing efforts to align with business needs and operations as requested
- Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary
- Driving sales performance by meeting store targets and key performance metrics
- Support with store opening and setup
What We're Looking For
- Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred
- Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience
- Skilled in effective communication and building strong interpersonal relationships
- Ability to work in a fast-paced and dynamic retail environment
- Able to lift up to 30 lbs.
- Knowledge of retail store operations, merchandising, and customer service standard
Vacancy type: NEW/BACKFILL
Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.
The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.
Company at a glance
Kiokii is a premier one-stop shop for trendy Asian products, providing North American customers with convenient access to the latest innovations and trends from Asia. We aspire to be the go-to platform that showcases the advantages of Asian goods, making them easily accessible and enjoyable for customers right at their doorstep.
Established in 2022, Kiokii has expanded over 20 stores across Canada, with plans for many more locations and further growth into the United States. We are dedicated to introducing the best skincare and personal care items from Asia and making them available to consumers throughout North America.
We curate a selection of high-quality, authentic brands and offer a comprehensive platform that connects customers with the latest trends from the region. We are committed to delivering exceptional customer service while highlighting the innovation, quality, and clean formulations that Asian beauty products are renowned for. Our goal is to revolutionize the beauty and personal care industry in North America by providing a seamless and enjoyable experience for discovering and embracing the benefits of Asian beauty.
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