CRM Strategist
About this role
Who are we?
Kiokii Inc is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 28 stores across North America to-date and more to come!
We are looking for a CRM Strategist to join our Marketing team!
About the Role
We are looking for a strategic, analytical, and customer-focused CRM Strategist to lead customer retention, loyalty, and lifecycle marketing initiatives across our retail channels. You will leverage customer insights, segmentation, and automation to drive long-term business growth and customer loyalty.
CRM Strategy & Lifecycle Marketing
- Develop and execute CRM, retention, and loyalty strategies aligned with business objectives
- Build customer segmentation frameworks and personalized customer journeys across email, SMS, and other owned channels
- Manage lifecycle campaigns including cart abandonment, browse abandonment, loyalty engagement, post-purchase communications, replenishment reminders, and win-back programs
- Drive customer communication calendars and retention-focused promotional initiatives
Analytics & Optimization
- Analyze customer, campaign, and loyalty performance to identify trends and growth opportunities
- Develop reporting dashboards and provide actionable insights to support business decisions
- Monitor program performance and recommend improvements based on customer behaviour and business results
- Manage CRM platforms, customer segmentation, automation workflows, and database health
- Ensure compliance with privacy regulations and CRM best practices
What You'll Need
- Bachelor’s degree in Marketing, Business, Analytics, or a related field
- 5+ years of experience in CRM, retention marketing, lifecycle marketing, or loyalty programs
- Experience in retail, beauty, ecommerce, or consumer-focused industries
- Strong understanding of customer segmentation, personalization, and marketing automation
- Experience with CRM and loyalty platforms such as Klaviyo or similar tools
- Strong analytical, project management, and communication skills
- Passion for customer experience, data-driven marketing, and retail growth
Vacancy type: New
Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.
The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.
Company at a glance
Kiokii is a premier one-stop shop for trendy Asian products, providing North American customers with convenient access to the latest innovations and trends from Asia. We aspire to be the go-to platform that showcases the advantages of Asian goods, making them easily accessible and enjoyable for customers right at their doorstep.
Established in 2022, Kiokii has expanded over 20 stores across Canada, with plans for many more locations and further growth into the United States. We are dedicated to introducing the best skincare and personal care items from Asia and making them available to consumers throughout North America.
We curate a selection of high-quality, authentic brands and offer a comprehensive platform that connects customers with the latest trends from the region. We are committed to delivering exceptional customer service while highlighting the innovation, quality, and clean formulations that Asian beauty products are renowned for. Our goal is to revolutionize the beauty and personal care industry in North America by providing a seamless and enjoyable experience for discovering and embracing the benefits of Asian beauty.
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