About this role
Job DetailsJob Location: Killington Resort - Killington, VT 05751Position Type: Full-Time/Part-Time SeasonalSalary Range: $17.25 - $18.11 HourlyJob Shift: DayJob Category: RentalCompensation and Benefits:
Compensation: Hourly wage, adjusted based on experience.
Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
Job Summary
The Rental Technician 1 plays a vital role in the rental shop by ensuring the safe operation, maintenance, and cleanliness of the rental fleet. This position assists guests with selecting, fitting, and using rental equipment for skiing, snowboarding, or biking. This position focuses on providing exceptional customer service, ensuring the safety and quality of rental equipment, and maintaining a clean and organized shop environment.
Summary of Key Responsibilities
Responsibilities include, but are not limited to
Assist guests with rental paperwork, ensuring forms are completed accurately and efficiently
Size, fit, and issue appropriate rental equipment, such as skis, snowboards, bikes, helmets, and other safety gear, based on the guest’s height, weight, and ability
Adjust and inspect equipment, including ski bindings and bike components, to ensure safe operation
Provide instructions and guidance on equipment use, skiing or biking techniques, and trail or slope recommendations tailored to guests’ skill levels
Operate the point-of-sale system for rental transactions
Perform routine maintenance, cleaning, and inspections of rental equipment to ensure it is in excellent condition
Accept returned equipment, check for damage, and perform necessary cleaning or repairs
Maintain a tidy and organized shop environment, replenishing supplies and performing general maintenance as needed
Answer customer questions about equipment, resort amenities, trails, and slopes, and escalate complex issues to appropriate staff members
Support special events, assist other departments, and contribute to creating a fun, exciting, and memorable experience for guests
Uphold resort hospitality standards and etiquette when interacting with guests and team members
Perform other tasks as assigned
QualificationsBasic Qualifications
High school education or equivalent preferred
Basic reading, writing, and math skills
Ability to stand for long periods and perform physical tasks, including lifting up to 20 lbs frequently
General knowledge of ski, snowboard, and/or bike equipment is desirable
Required Knowledge, Skills, and Abilities
Friendly, courteous demeanor with excellent communication skills
Ability to provide exceptional customer service and engage with guests in a positive and professional manner
Attention to detail for accurately completing paperwork and inspecting equipment
Strong team-oriented attitude with the flexibility to assist across various roles and tasks
Basic understanding of outdoor sports equipment operations, handling, and maintenance
Reliable, adaptable, and committed to ensuring guest safety and satisfaction
It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.
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