About this role
Job DetailsJob Location: Killington Resort - Killington, VT 05751Position Type: Full-Time/Part-Time SeasonalSalary Range: $19.50 - $20.48 HourlyJob Category: LodgingCompensation and Benefits:
Compensation: Hourly wage, adjusted based on experience.
Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
Job Summary
The Killington Grand Hotel Front Desk Agents create the first impression of the hotel and resort and play a key role in creating a welcoming, efficient and memorable experience. This position is responsible for handling check-ins, check-outs, guest inquiries, and coordinating with other departments to ensure a seamless stay – especially during our busy ski season.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Greet all guests warmly upon arrival, departure, providing a high level of customer service and enthusiasm
Welcome guests, check them in/out, distribute room keys, process payments and assist with inquiries regarding charges
Resolve guest issues with professionalism and a service-first attitude
Maintain an organized, tidy and welcoming front desk and lobby area
Answer phones and respond promptly to guest requests, concerns and special needs
Provide information about events, resort amenities, ski lift tickets, mountain conditions, local attractions and dining options with passion and personal knowledge
Uphold all safety and security procedures
Enjoy multi-tasking at a fast pace while having a sharp eye for detail to ensure accuracy and efficiency
Be happy, friendly and have an honest desire to help others
Manage reservations and update guest profiles in the PMS
Contribute to the overall success of our team and represent the values we strive to achieve
Communicate effectively with housekeeping, maintenance, bell/valet and ski check to fulfill guest needs
Assist guests with special requests such as transportation, ski check as well as ticketing for activities throughout the resort
HAVE FUN!
QualificationsBasic Qualifications
Comfortable working in a mountain resort environment, sometimes in cold or snowy, windy conditions.
Occasional lifting up to 25 lbs. (e.g., luggage, supplies, packages)
Microsoft Office proficiency
Ability to stand for extended periods
Required Knowledge, Skills, and Abilities
Flexible and dependable; must be available to work weekends and holidays
Previous customer service, front desk or hospitality experience preferred
Strong communication and organizational skills
Professional appearance and positive, energetic attitude
Ability to learn quickly
Ability to multi-task in fast-paced, high-volume environment
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Additional Preferred Experience
Experience with Springer-Miller PMS
Experience with Inntopia
Experience with RTP Ticketing
It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.
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