Terrain Park Supervisor

Job DetailsJob Location: Killington Resort - Killington, VT 05751Position Type: Full-Time Year RoundSalary Range: $55,000.00 - $65,000.00 Salary/yearJob Category: Mountain OperationsCompensation and Benefits:

Compensation: Salary $55,000 - $65,000 adjusted based on experience
Benefits: Full-time, year-round, benefited position including;

Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
401(k) retirement plan (with company match up to 5%)
Paid parental leave
Paid time off, holiday and sick pay
Free season pass for employee/dependents
Privileges at several other resorts
Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

Job Summary

The Terrain Park Supervisor will assist the Terrain Park Manager in the overall delivery of Killington Parks and Killington Bike Park with a primary focus on daily operations. The Supervisor is responsible for motivating, training, and supervising staff while supporting tasks as part of the daily operations. The Supervisor will also be responsible for ensuring proper procedures are followed for risk management and best practices in terrain park and bike trail feature design and maintenance. In addition to daily operations, this position has some administrative and financial responsibilities and works closely with other department leaders (Patrol, Grooming, Vehicle Maintenance, Snowmaking, Marketing, and Lift Ops to name a few).

Summary of Key Responsibilities

Responsibilities and essential functions include but are not limited to the following:

Demonstrate leadership and teambuilding within the department
Responsible for hiring, training, scheduling, motivating, and supervising Terrain Park staff
Responsible for organizing daily Terrain Park operations and supervising an efficient workflow
Assist Terrain Park Manager with short and long-term goal planning and progress tracking
Assist Terrain Park Manager with implementation of the department budget
Responsible for ensuring daily maintenance logs and labor reports are completed in a timely manner
Set example for Park Crew by practicing safe riding habits in the park and demonstrating excellent customer service
Responsible for making decisions on feature and park closures based on conditions
Attend daily Snow Plan meetings through the winter season to communicate needs or issues with the Terrain Parks
Assist in the design, fabrication, and repair of features as needed
Assist with park builds and daily maintenance
Assist Terrain Park Manager with scheduling park builds, designing feature layouts, and hosting events
Ensure a regular presence of Terrain Park Attendants in all parks throughout each day
Maintain a proficient understand of industry best practices and risk management
Communicate regularly with equipment operators to ensure consistent presentation of Terrain Parks and mountain biking trails
Functions as an ambassador of Killington Mountain, modeling and sharing the Killington “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
Other Duties as Assigned: This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. Candidates should be prepared to take on additional responsibilities as assigned by the Manager.
Oversee daily activities of Terrain Park staff and other personnel as assigned
Operate a snowmobile in various conditions around the mountain
Identify coaching opportunities for staff training and development
Conflict management and disciplinary actions for Terrain Park staff as needed
Work with Patrol to complete incident reports and incident investigations
Assign tasks to Terrain Park Foreman to achieve short- and long-term department goals
General policy and safety training – ensure all department staff receive weekly safety training notes; maintain current records for all trainings
Responsible for reviewing and signing off on timecards for department staff
Deliver seasonal performance reviews to department staff
Attend regular meetings assigned by the Terrain Park Manager

QualificationsBasic Qualifications

Valid US Driver’s license
Must physically be able to stand for extended periods of time and be able to bend, reach, climb, push, and pull
Physical Lifting: Over 50 pounds
Expert ability on skis or snowboard in all conditions
Expert ability mountain biking on downhill trails
Superior verbal communication, reading comprehension, and written communication skills in English
Must have excellent hand/eye coordination and visual concentration
Ability to tolerate and work efficiently in an extreme mountainous environment with fluctuating temperatures and conditions

Required Knowledge, Skills, and Abilities

2-3 years of supervisory experience in mountain operations or similar
Strong leadership and interpersonal skills
Friendly and outgoing personality – ability to interact with a wide range of guests and coworkers
Ability to accept criticism and feedback from coworkers and guests
Self-starter with the ability to stay productive with limited supervision
Strong understanding of past and present trends in the industry (terrain park/bike park)
Familiarity with terrain park and mountain biking events/races
Experience using wide variety of hand/power tools
Experience operating snowmobiles, ATVS, and side-by-sides at a mountain resort
Experience operating heavy machinery is beneficial (skid-steer, mini-excavator, front-end loader)
Flexible schedule
Is honest and has the highest integrity
Is able to handle and manage confidential information
Professional appearance. Adheres to all grooming guidelines
Follows established policies and procedures
Is supportive of the resort’s mission statement and hospitality standards
Sets a good example for others
Comfortable enforcing policy and procedures
Strong interpersonal and communication skills
Detail-oriented
Thrives in a fast-paced environment
Flexible with scheduling around operational and department needs; ability to work long hours and cover extra shifts as needed

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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