Team Member
About this role
At KFC, every Team Member plays an essential role in creating the legendary experience our customers know and love. Whether you're at the front, delivering exceptional customer service, or in the kitchen, crafting the fresh and flavourful chicken KFC is famous for, you are key to ensuring each customer leaves with a smile and a memorable experience.
As a Customer Service Team Member (CSTM), you'll be responsible for providing fast, friendly, and efficient service, maintaining clean and well-presented facilities, and ensuring each customer feels valued from the moment they walk through the door. Whether you’re taking orders, packing meals, or helping with customer queries, your positive energy and attention to detail will ensure a smooth and enjoyable dining experience.
If you work in the Food Service Team (FSTM), you’ll be part of the heartbeat of the restaurant – the kitchen. Here, you’ll have the satisfaction of preparing the fresh, delicious chicken that the whole country loves. From following our iconic recipes to maintaining equipment and keeping the kitchen clean, safe, and organised, you’ll help deliver the high-quality food that keeps our customers coming back.
As a KFC Team Member, you'll bring:
- A positive, can-do attitude and a passion for great customer service
- Meticulous attention to detail to ensure every meal is served just right
- A strong sense of team spirit, working closely with your teammates to create a supportive and efficient environment
- Good communication and interpersonal skills, so you can easily connect with both customers and colleagues
- Reliability and the ability to manage transport to and from work
What you can expect from us:
No experience? No problem! At KFC, we provide full training to ensure you have all the skills you need to succeed, from greeting customers at the front or frying up our world-famous chicken in the back. We also offer opportunities for growth through Retail Traineeships for employees who meet the criteria, giving you the chance to build your career while working with us.
- Join our team and take a seat at the Colonel's table, making friends and creating moments that matter!
Company at a glance
We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 34,000 restaurants in 150+ countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair.
At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world.
We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home.
No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come.
In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill.
All you have to do is bring it.
Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.
Top Benefits
- Full training
- Retail traineeships
- Career growth opportunities
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