Technical Support Engineer
About this role
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Technical Support Engineer provides post-sales technical support and helps develop support strategies for new and existing products.
Responsibilities
- Provide post-sales technical support and develop support strategies for new products.
- Apply in-depth technical knowledge and product expertise to investigate and resolve escalated product issues.
- Engage directly with customers when required and provide advanced internal support to Field Service Engineers, Remote Support Engineers, and customer contact centre personnel.
- Develop and implement support plans, repair strategies, and production support plans for new product introductions.
- Provide technical product and measurement consultation for presales opportunities.
- Collaborate with Marketing, Sales, Technical Support, Quality Assurance, Manufacturing, and Product Development teams, as well as external customers, to ensure products meet feature, cost, supportability, reliability, and release-schedule requirements.
- Prepare product and process documentation, user guides, and application notes.
- Develop and deliver technical training to Keysight’s technical support teams, including Field Service Engineers and Application Engineers.
- Support technical marketing assignments with clearly defined objectives.
- Analyse and resolve a broad range of technical problems of varying scope and complexity.
Qualifications
- Bachelor’s or Master’s degree in Electrical and Electronic Engineering or an equivalent discipline.
- 2 to 4 years of relevant experience as a In-Circuit Test Engineer, or in a similar role.
- Hands-on experience with in-circuit testing or boundary-scan testing systems.
- Knowledge of manufacturing test processes and Boundary-Scan Description Language (BSDL).
- Knowledge of one or more scripting languages is an added advantage.
Careers Privacy StatementKeysight is an Equal Opportunity Employer.
Company at a glance
Keysight empowers innovators to explore, design, and bring world-changing technologies to life.
As the industry’s premier global innovation partner, Keysight’s software-centric solutions serve engineers across the design and development environment, enabling them to deliver tomorrow’s breakthroughs at speed and with reduced risk.
Keysight leverages its strength as the world’s leading test and measurement provider and today enables innovators to push the boundaries of engineering by quickly solving design, emulation, and test challenges to help create the best product experiences.
Whether you're looking to improve your design and development process, optimize and secure your network, or harness AI and digital twins to get a head start on technologies like 6G, AV and EV, IoT, or quantum computing — Keysight accelerates innovation across the workflow with intelligent insights built on the most accurate measurements. Our fusion of technology knowledge, measurement science expertise, and tailored solutions helps you forge ahead with confidence in our connected and dynamic world.
Keysight Technologies (NYSE: KEYS) is an S&P 500 technology company, headquartered in Santa Rosa, California, with offices and manufacturing worldwide. Keysight owns 2,000+ patents and our ~15,000 employees work with nearly 32,000 customers worldwide to start technology revolutions. Keysight customers span the communications, industrial automation, aerospace and defense, automotive, energy, semiconductor, and general electronics markets.
Join us! To accelerate innovation to connect and secure the world, innovators start here, with Keysight.
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